Emma Hurley
Alexandria,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Commandant Of The Marine Corps
09.2021 - Current
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Senior Administrative Clerk
United States Marine Corps
12.2018 - 09.2021
- Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Created and updated records and files to maintain document compliance.
- Proofread and edited professional documents to fix errors.
- Entered data into system and updated customer contacts with information to keep records current.
Crew Member
AMC Theatres
05.2017 - 05.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Worked front counter, ticket booth and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Associate in Arts
Craven Community College
New Bern, NC08.2023
High School Diploma -
Duncan High School
Duncan, OK05.2018
Skills
- Customer Service
- Training and Development
- Sorting and Labeling
- Data Management
- Correspondence Writing
- Self Starter
- Schedule Management
- Time Management
Timeline
Administrative Assistant
Commandant Of The Marine Corps
09.2021 - Current
Senior Administrative Clerk
United States Marine Corps
12.2018 - 09.2021
Crew Member
AMC Theatres
05.2017 - 05.2018
Associate in Arts
Craven Community College
High School Diploma -
Duncan High School
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