Emma Hurst
Exeter,PA
Summary
Versatile and compassionate professional with experience at Wyoming Valley Behavioral Hospital, adept in therapeutic communication and patient advocacy. Excelled in roles requiring behavioral support and professionalism, significantly enhancing team productivity and patient care. Skilled in de-escalation techniques and clinical documentation, consistently fostering positive outcomes and workplace harmony.
Overview
5
5
years of professional experience
Work History
Mental Health Technician
Wyoming Valley Behavioral Hospital
05.2024 - Current
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
Cashier Team Lead
Doc's Cafe
11.2019 - 07.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Daycare Assistant Teacher
Ducklings Early Learning Center
08.2021 - 01.2022
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
Lead Barista
Dunkin' Donuts
05.2020 - 08.2021
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
Education
Master of Arts - Clinical Mental Health Counseling
Marywood University
Scranton, PA05-2026
Bachelor of Science - Psychology
West Chester University of Pennsylvania
West Chester, PA05-2024
Skills
- Therapeutic communication
- Charting and clinical documentation
- Patient Advocacy
- Professionalism
- Behavioral support
- De-Escalation Techniques
Timeline
Mental Health Technician
Wyoming Valley Behavioral Hospital
05.2024 - Current
Daycare Assistant Teacher
Ducklings Early Learning Center
08.2021 - 01.2022
Lead Barista
Dunkin' Donuts
05.2020 - 08.2021
Cashier Team Lead
Doc's Cafe
11.2019 - 07.2023
Master of Arts - Clinical Mental Health Counseling
Marywood University
Bachelor of Science - Psychology
West Chester University of Pennsylvania
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