Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Interests
Timeline
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Emma J Ferguson

Emma J Ferguson

Belews Creek,NC

Summary

Dynamic, results-oriented real estate professional and CMCA-certified manager with a proven commitment to building strong, collaborative relationships within HOA communities. I am committed to leveraging deep industry expertise to advance client objectives, strengthen community associations, and enhance property values.

As an HOA Community Manager with over 4 years of management experience, I am hardworking and resourceful with a friendly and professional demeanor. Combined with 10 years as a residential Realtor, my skills overlap and compliment both homeowner and an engaged HOA member.

Overview

14
14
years of professional experience
1
1
Certification

Work History

HOA Community Manager

Slatter Management Inc.
07.2021 - Current
  • Daily HOA operations, including responding to membership calls & emails; problem solving & maintaining critical infrastructure; prioritizing crisis control; approving invoices; site visits & issuing non-compliance notices; issuing work orders through the appropriate vendors; interpreting, and applying relevant governing document & board policy parameters; monitoring budgets to ensure financial stability & transparency; community website & calendar maintenance; interpersonal team problem solving.
  • Board & Membership preparation & participation in in-person or virtual meetings for both Full Management & Accounting Only association communities, utilizing Robert's Rules & unique association CCRs.
  • Utilizing Cinc/CRM Software/MS Office for multitasking and organization with timely verbal & written communication for all membership concerns or conflicts.
  • Fostering positive relationships within association communities through education, collaboration, realistic expectations & boundaries; exhibiting knowledge, exceptional client service & leveraging professional partnerships to create a culture of compliance & professionalism.

Residential Realtor

Fathom Realty LLC
08.2019 - Current
  • Collaboration with buyer and seller clients to learn and determine real estate needs.
  • Advising prospective clients on current market activities & conditions, sustainability and value of property.
  • Negotiating, facilitating, and managing real estate transactions & expectations throughout the Triad region with fellow Realtors to provide positive experiences for both parties.
  • Compiling property listing details & professionally highlighting property features to increase sales chances.
  • Marketing property for clients by hosting open houses and advertising online and in print.
  • Continuously reviewing market conditions and property value for informed decision-making.
  • Maintaining connections with clients to encourage repeat business, referrals and 5 star client testimonials.
  • Utilizing DocuSign & ZipForms to prepare documents such as purchase or listing agreements.


Registrar/Proctor/Coordinator

Superior School of Real Estate
02.2017 - 01.2020
  • Facilitated student registration with the school for smooth administration processes & verifying paperwork accuracy prior to enrollment to meet regulations and accreditation standards.
  • Prepared student rosters and class lists.
  • Assisted instructors with setting up tests and coordinating test spaces.
  • Administered & proctored Real Estate Commission exams for up to 80 students according to strict testing guidelines.
  • Maintained secure and positive environment conducive to testing.
  • Documented student behaviors, interventions, and outcomes to enable lead instructor to address pertinent issues both in person & virtually.

Residential Realtor

Keller Williams One
02.2015 - 08.2019
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Advised sellers staging homes to be more appealing to buyers, increasing average selling prices by 20%.
  • Negotiating, facilitating, and managing real estate transactions & expectations throughout the Triad region with fellow Realtors to provide positive experiences for both parties.
  • Compiling property listing details & professionally highlighting property features to increase sales chances.
  • Marketing property for clients by hosting open houses and advertising online and in print.
  • Continuously reviewing market conditions and property value for informed decision-making.
  • Used Dotloop to prepare documents such as purchase or listing agreements.

FOH Assistant Manager

Graffiti's Bistro
04.2011 - 01.2015
  • Shared management day-to-day FOH operations to drive exceptional restaurant quality, standards, and guest expectations, including upholding health codes, managing the expo line, alcohol inventory, staff hiring, training & scheduling.
  • Opened and closed location and monitored FOH shift changes to uphold successful operations strategies and maximize business success.
  • Reconciling cash and credit receipts by adhering to cash handling procedures to comply with restaurant policies and procedures utilizing the POS system.
  • Observed diners to respond to additional requests and determine repeat guest satisfaction.
  • Developed and maintained relationships with guests, vendors and entertainment providers.
  • Maintained professional demeanor, customer service skills and analytical nature when handling guest dissatisfaction.

Education

CMCA -

CAI-NC.Org
North Carolina
03.2023

Some College (No Degree) - Realtor Continuing Education

Greensboro Regional Realtors Association
Greensboro, NC
01-2015

Skills

  • Portfolio, Budget & Project Management
  • Written & Verbal Communication
  • Administrative & Accounting
  • Team Building & Problem Solving
  • Attention to Detail & Critical Thinking
  • Proficient in Cinc/Microsoft/Dotloop & Docusign platforms and most social media

Accomplishments

  • Collaboration with the 71 Board of Directors of 15 communities in the development & maintenance of each community with over 1700 homes.
  • Achieved efficient budgeting by utilizing Reserve Studies with accuracy and efficiency.
  • 100% of HOA budgets remained within assessment parameters through gradual assessment increases and appropriate fiscal allowances.

Affiliations

CAI-NC (Community Associations Institute NC)

GRRA (Greensboro Regional Realtors Association)

NC Realtors.Org

NAR (National Association of Realtors)


Certification

  • Certified Community Manager, Slatter Management, LLC - July 2021-Present
  • NC Real Estate License - Jan 2015-Present

Interests

  • Expanding and furthering my CMCA/Real Estate career through immersive experiences and resources
  • Exploring famous landmarks, historical sites, and cultural attractions in new destinations, especially in my home country of the UK
  • Crafting and DIY Projects, with a focus on repurposing vintage or abandoned furniture
  • Music - supporting local tribute bands, and attending 80s era, metal, and rock concerts
  • Growing herbs & vegetables in my home garden
  • Enjoy experimenting with different ingredients and flavors in the kitchen, focusing on traditional British, Irish, and Asian cooking while watching English Premier League Soccer, and swigging copious amounts of Tetley Tea

Timeline

HOA Community Manager

Slatter Management Inc.
07.2021 - Current

Residential Realtor

Fathom Realty LLC
08.2019 - Current

Registrar/Proctor/Coordinator

Superior School of Real Estate
02.2017 - 01.2020

Residential Realtor

Keller Williams One
02.2015 - 08.2019

FOH Assistant Manager

Graffiti's Bistro
04.2011 - 01.2015

CMCA -

CAI-NC.Org

Some College (No Degree) - Realtor Continuing Education

Greensboro Regional Realtors Association

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