Overview
Work History
Education
Skills
Timeline
Generic

Emma Jansen

Saint Cloud

Overview

24
24
years of professional experience

Work History

General Manager

Patriot Glass Repair
08.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Assistant Property Manager

Vacation Villas 400
10.2017 - 08.2022
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.

House Keeping

Vaction Villas 400
01.2014 - 12.2016
  • Coordinated with housekeeping staff for timely room turnovers, minimizing delays for incoming guests.
  • Developed effective schedules for housekeeping staff, optimizing workflow and minimizing overtime expenses.
  • Enhanced guest satisfaction ratings by ensuring timely completion of all housekeeping duties.
  • Managed scheduling, task assignments, and performance evaluations for a team of housekeeping staff members.
  • Maintained facility to computer standards through proper maintenance, repair and housekeeping.
  • Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.
  • Maintained a clean and safe living environment by performing light housekeeping tasks routinely.

Horse Riding Instructor

Diamond P Equestrian Center
06.2004 - 08.2006
  • Improved student confidence and riding skills through personalized instruction and feedback.
  • Cleaned and maintained facility with [Number] horses and adhered to veterinary visit schedule, feeding routines, and cleaning practices.
  • Evaluated rider performance regularly, adjusting lesson plans as needed for optimal results.
  • Mentored junior instructors, sharing knowledge and expertise to enhance their teaching abilities.
  • Developed tailored lesson plans for individual riders, addressing their specific needs and goals.
  • Increased client retention rate with engaging and enjoyable lesson experiences.
  • Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
  • Taught proper communication and riding commands for optimal control and safety around horses.

Sales Associate

PD Andrews & Co LLC
05.2001 - 05.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Parts Assistant

Renault
01.2004 - 04.2004
  • Maximized storage space utilization through strategic organization of shelves and bins containing various-sized components.
  • Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
  • Provided excellent customer service by quickly locating requested parts and offering knowledgeable advice on installation or repairs.
  • Developed strong relationships with suppliers, negotiating better pricing and securing priority shipments when needed.

Education

Nail Technician

Palms Nail School
Dartford, Kent
06-2020

Successful Telesales

Business Link
West Malling
05-1999

Developing New Business By Telephone

West Malling Collage
West Malling
04-1999

Management - Horse And Stable Management

Kent Collage
Dartford, Kent, UK
11-1998

High School Diploma -

Axton Chase
Longfield Kent, UK
09-1996

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training
  • Customer relationship management
  • Goal setting
  • Verbal and written communication
  • Administrative skills
  • Client relations
  • Schedule management
  • Staff motivation
  • Project management
  • Performance improvement
  • Vendor relationships

Timeline

General Manager

Patriot Glass Repair
08.2022 - Current

Assistant Property Manager

Vacation Villas 400
10.2017 - 08.2022

House Keeping

Vaction Villas 400
01.2014 - 12.2016

Horse Riding Instructor

Diamond P Equestrian Center
06.2004 - 08.2006

Parts Assistant

Renault
01.2004 - 04.2004

Sales Associate

PD Andrews & Co LLC
05.2001 - 05.2004

Nail Technician

Palms Nail School

Successful Telesales

Business Link

Developing New Business By Telephone

West Malling Collage

Management - Horse And Stable Management

Kent Collage

High School Diploma -

Axton Chase

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