Emma Johnson

• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct Veterinarians
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Managed multiple tasks and met time-sensitive deadlines.
• Assisted with onboarding new clients and securing paperwork completion.
• Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Performed various administrative tasks by filing, copying and faxing documents.
• Received and routed laboratory results to correct clinical staff members.

• Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
• Handled incoming and outgoing files and maintained accurate records for future services
• Oversaw file room operations. Filed each customer under a six digit code along with year of vehicle

• Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise
• Counted money in cash drawers at beginning of the day and also Handled end of day deposit
• Would do bank runs every monday for the place of business
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

(I currently work here until I can find a better opportunity somewhere else)