Emma Johnson
Nisswa,MN
Summary
My experience in the customer service industry has provided me with many valuable skills. I work very well with others, I am assertive when the time is right, and I always build a relationship with customers I am serving even if our interaction is short. My time studying architecture has shown me that I am a detail-oriented student who learns new concepts quickly.
Overview
3
3
years of professional experience
Work History
Server
Manhattan Beach Lodge
Cross Lake, MN
05.2023 - Current
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
Barista
Stonehouse Coffee & Roastery
Nisswa, MN
06.2021 - 08.2023
- Prepared and served hot or cold beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
Bachelor of Science - Architecture
North Dakota State University
Fargo, ND05-2027
High School Diploma -
Pequot Lakes High School
Pequot Lakes, Minnesota05-2022
Skills
- SketchUp
- Creative and Artistic
- Strong Technical Detailing Skill
- Adobe Creative Suite
- Design Development
- Site Analysis
- Project Planning
- AutoCAD
Accomplishments
- Phi Eta Sigma Honor Society
- Dean's List
Timeline
Server
Manhattan Beach Lodge
05.2023 - Current
Barista
Stonehouse Coffee & Roastery
06.2021 - 08.2023
Bachelor of Science - Architecture
North Dakota State University
High School Diploma -
Pequot Lakes High School
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