Emma Johnson
Richardson,TX
Summary
Motivated and results-driven Leasing Manager with a decade of experience in property management and leasing operations. Proven ability to cultivate and maintain strong client relationships, drive occupancy rates, and oversee the leasing process from start to finish. Skilled in market analysis, contract negotiation, and team leadership. Eager to contribute expertise in tenant relations and property leasing to a dynamic team, enhancing the overall leasing strategy and profitability of the organization.
Overview
7
7
years of professional experience
Work History
Leasing Assistant
Reserve at Spring Creek
09.2023 - Current
- Effective Communication – Strong verbal and written communication skills to interact with prospective and current tenants, property owners, and contractors.
- Conflict Resolution – Ability to resolve tenant issues and complaints in a professional and timely manner.
- Negotiation Skills – Expertise in negotiating terms, rental rates, and lease renewals.
- Sales & Persuasion – Skilled in selling available properties and closing leases.
- Time Management – Ability to handle multiple tasks simultaneously, including scheduling showings, processing applications, and managing tenant inquiries.
- Documentation & Record Keeping – Maintaining accurate records of leases, applications, payments, and correspondence.
- Problem Solving – Ability to address and resolve property-related issues swiftly.
- Attention to Detail – Ensuring lease terms, tenant files, and property conditions are accurate and up-to-date.
- Team Collaboration – Working with property managers, maintenance teams, and other staff to ensure the smooth operation of the property.
- Market Analysis – Researching local property trends and rental rates to stay competitive.
Leasing Assistant
Windhaven Park Apartments
09.2022 - 09.2023
- Lease Agreement Negotiation – Ability to draft, review, and negotiate lease terms.
- Property Listings & Marketing – Skilled in creating and managing online property listings, social media campaigns, and other marketing strategies.
- Tenant Screening – Proficient in conducting background checks, credit checks, and verifying rental history.
- Real Estate Software – Experience with property management software (e.g., Yardi, Knock, CRM, etc.).
- Fair Housing Knowledge – In-depth understanding of fair housing laws and regulations.
- Property Inspections – Conducting move-in/move-out inspections and ensuring the property meets regulatory standards.
- Contract Management – Handling lease renewals, amendments, and terminations.
- Tenant Management – Addressing tenant concerns, managing tenant relationships, and maintaining high satisfaction rates.
Director of Concierge
The Preston Hollow Village
08.2021 - 08.2022
- Provided the customer with an experience that will always be remembered and with the highest level of responsiveness
- Assured prompt and resolute action on all resident complaints, questions, concerns, and suggestions, as well as to conduct quality assurance follow-up; responded to inquiries regarding services and building issues
- Arranged for, intimate, support, book, and confirm, deliverable services that may include, but not restricted to, purchasing gifts, premium tickets, dry cleaning, and other errands
- Responsible for scheduling/staffing to make certain that adequate coverage is provided for whatever the occasion may be
- Completed new hire paperwork, payroll, including scheduling in a timely manner
- Worked jointly with the property management daily serving as a liaison to management and made sure that all the residents' needs and wants were known and that gives the management team an opportunity to address the needs in a way, they saw fit
- Responsible for keeping logs that accounted for packages, companies that enter and exit, and also a vehicle that is parked illegally and/or towed
Lead Bank Teller
Charlotte Metro Credit Union
11.2019 - 08.2021
- Provided efficient, effective, and courteous customer service
- Opened all types of accounts, including IRAs, and assists customers with any problems on existing accounts
- Performed file maintenance of customer account information and processed request
- Performed a wide variety of transactions including processing deposits, withdrawals, payments, check cashing, sale of bank checks, etc
- Overseen and scheduled the daily activities of the teller staff
- Provided on-the-job training to all new hires
- Maintained updated knowledge of Bank’s products and services
- Identified and actively followed up on customer cross sale opportunities
- Promoted the Bank’s products and services whenever possible
- Ordered cash supply for branch and ATM
- Monitored cash levels to ensure conformance with established standards both at the teller level and with bulk cash stored in the vault
- Maintained day-to-day supervision of safes, vault, cash drawers, negotiable instruments, and balancing/summarization procedures
- Overseen opening of safes in morning and securing of safes when teller cash drawers are removed
- Secured safe and inventories of cash drawers and negotiable instruments at closing
- Performed store audits including recyclers, employee cash and paper audits, membership and account modifications, safe deposit boxes, cash over/short reports, and GL reports
Travel Bank Teller
Chemical Bank
11.2017 - 11.2019
- Contributed to the financial growth of the banking center through establishing, expanding, and retaining high-value consumer and business client relationships
- Worked the teller line including operating the teller drawer and performing advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions
- Communicated with current and prospective clients to educate, ensure understanding, resolve issues, develop, and maintain customer loyalty and solicit customer feedback to improve bank performance
- Applied need-based sales techniques and conducts customer financial profiles to attract, expand, and retain client relationships by identifying products and services
- Performed accurate transactions, balancing each day, and verifying cash totals
- Reviewed entries made for accuracy and proper GL coding, GL posting and GL reconciliations
- Prepared detailed balance sheet account reconciliations
- Identified and implemented resolutions for service issues involving supervisors on more complex issues
Education
High School Diploma -
South Point High School
Phoenix, AZ05-2007
Skills
- Talent acquisition
- Compliance auditing
- Proficient in managing disputes
- Leadership
- Onesite
- Staff Development
- Employee training
- Multi-Tasking
- Luxor One expertise
- Client relations
- Microsoft Office Suites
- Yardi software proficiency
Skills And Software Knowledge
- Payroll
- Accounting
- Aipex Virtual Concierge
- Recruitment
- Auditing
- Key Track
- Conflict Resolution
- Leadership
- Onesite
- Staff Development
- Training
- Brivo
- Multi-Tasking
- Core Banking
- Luxor One
- Customer Service
- NCR
- Microsoft Office Suites
- Finance
- TCR
- Yardi
Timeline
Leasing Assistant
Reserve at Spring Creek
09.2023 - Current
Leasing Assistant
Windhaven Park Apartments
09.2022 - 09.2023
Director of Concierge
The Preston Hollow Village
08.2021 - 08.2022
Lead Bank Teller
Charlotte Metro Credit Union
11.2019 - 08.2021
Travel Bank Teller
Chemical Bank
11.2017 - 11.2019
High School Diploma -
South Point High School
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