Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emma Johnston

Milwaukee,WI

Summary

Experienced in customer service and facility maintenance, with a proven track record of enhancing guest experiences and operational efficiency. Demonstrates strong problem-solving abilities, adept at conflict resolution, and safety protocol adherence. Known for improving processes and customer satisfaction across diverse roles, including at Domino's Pizza Inc. and Woodruff Golf Course.

Overview

4
4
years of professional experience

Work History

Accounting Intern

Strahanoski William J CPA
Joliet , IL
03.2025 - 03.2025
  • Verified accuracy and appropriateness of figures and code assignments.
  • Processed invoices, payments, credit memos, and other accounting documents.
  • Checked and completed balance sheet reconciliations.
  • Assisted in the preparation of budgets and forecasts.
  • Coded invoices to maintain organized and accurate records.

Clubhouse Personnel

Woodruff Golf Course
Joliet, IL
05.2024 - 08.2024
  • Performed daily maintenance checks on equipment and reported any issues to the manager for repair or replacement.
  • Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
  • Assisted in opening, closing, and monitoring of clubhouse facilities.
  • Trained new staff on proper procedures for running the clubhouse operations smoothly.
  • Processed payments from members and guests quickly and accurately utilizing point-of-sale systems.
  • Organized special events such as tournaments, banquets, meetings, parties, according to customer specifications.
  • Maintained a clean and organized environment by sweeping, mopping, dusting, vacuuming, cleaning bathrooms, and restocking.

Customer Service Representative and Shift Lead

Dominos Pizza Inc.
Minooka, IL
06.2021 - 01.2024
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

Bachelor of Science - Statistical Science

Marquette University
Milwaukee, WI
05-2027

Bachelor of Science - Applied Mathematical Economics

Marquette University
Milwaukee, WI
05-2027

Minor - Operations And Supply Chain Management

Marquette University
Milwaukee, WI
05-2027

Skills

  • Safety awareness
  • Cleaning procedures
  • Facility maintenance
  • Time management
  • Front desk communications
  • Problem-solving aptitude
  • Safety protocols
  • Effective communication
  • Conflict resolution
  • Multitasking abilities
  • Teamwork and collaboration

Accomplishments

  • Illinois State Scholar
  • National Honors Society Member

Timeline

Accounting Intern

Strahanoski William J CPA
03.2025 - 03.2025

Clubhouse Personnel

Woodruff Golf Course
05.2024 - 08.2024

Customer Service Representative and Shift Lead

Dominos Pizza Inc.
06.2021 - 01.2024

Bachelor of Science - Statistical Science

Marquette University

Bachelor of Science - Applied Mathematical Economics

Marquette University

Minor - Operations And Supply Chain Management

Marquette University

Similar Profiles

CREATE PROFILE