Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Johnston

Broomfield,CO

Summary

Accomplished professional with substantial experience in customer service and a proven ability to assimilate new responsibilities with minimal training. Recognized for enhancing client satisfaction through refined communication, precision, and effective problem resolution. Proficient in managing multiple priorities and driving operational efficiency, consistently exceeding performance expectations in demanding business environments.

*Note: Although my resume may lack in this specific fields experience, I am more than confident I have the tools to be successful.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Linen Technician

Hospital Cooperative Laundry
03.2025 - Current
  • Participated in continuous improvement initiatives, identifying areas for potential growth within the department''s operations.
  • Managed linen order, daily, correctly and timely.
  • Maintained a clean and organized work area, adhering to safety protocols and promoting overall workplace safety.
  • Implemented quality control measures that resulted in fewer damaged items being returned from customers.
  • Collaborated with other departments to address any linen-related issues or concerns, promoting a positive working environment.
  • Coordinated effectively with laundry services to ensure proper care of linens as well as timely pickup and delivery schedules.
  • Streamlined inventory management processes, resulting in reduced overhead costs and improved efficiency.
  • Ensured timely deliveries with efficient route planning and communication with drivers.

Server, Expo, Line Cook and Order Technician

Buffalo Wild Wings
09.2023 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Shift Supervisor

Starbucks
03.2023 - 09.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Filling store orders for par and rushes.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

CNA, Support Professional

Rescare Homecare
09.2022 - 03.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • (Moved to Colorado March 2023)

Barista

Starbucks
07.2020 - 09.2022
  • Kept workspace tidy and orderly to maximize efficiency and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Greeter and Cashier

Buffalo Wild Wings
09.2019 - 02.2020
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.

Education

High School Diploma -

Meadowbrook High School
Byesville, OH

Skills

  • Astute learner
  • Efficiency improvement
  • Equipment troubleshooting
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Clear communication
  • Goal oriented
  • Complex Problem-solving
  • Inventory control

Certification

CPR Certification

First Aid Certification

Timeline

Linen Technician

Hospital Cooperative Laundry
03.2025 - Current

Server, Expo, Line Cook and Order Technician

Buffalo Wild Wings
09.2023 - 01.2025

Shift Supervisor

Starbucks
03.2023 - 09.2023

CNA, Support Professional

Rescare Homecare
09.2022 - 03.2023

Barista

Starbucks
07.2020 - 09.2022

Greeter and Cashier

Buffalo Wild Wings
09.2019 - 02.2020

High School Diploma -

Meadowbrook High School

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Emma Johnston