Emma Joo
Beachwood,OH
Summary
Compassionate and Collaborative Student Who Excels in Communicative Environments and Seeks New Opportunities for Growth
Overview
4
4
years of professional experience
1
1
Certification
Work History
Private Swim Instructor
Swim Cleveland
10.2019 - Current
- Provide swimming instruction for students of all ages, including adults
- Utilized various teaching aids, including flotation devices and instructional toys, to facilitate skill development and maintain engagement during lessons.
- Provided a comfortable learning environment for students with diverse needs, adapting teaching techniques accordingly.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Consistently received positive feedback from clients on lesson quality and instruction style, leading to increased bookings.
- Communicate updates and progress with the parents and my superiors
- Bilingual in English and Korean - Teach students who preferred Korean to provide a comfortable and safe educational space.
- Improved swim skills for clients through personalized lesson plans tailored to their abilities.
- Enhanced swimmer safety by consistently monitoring pool area and enforcing rules.
Receptionist and Cashier
Beachwood Family Aquatic Center - City of Beachwood
06.2021 - 09.2021
- Make lap lane and event reservations and keep track of schedules of swimming lessons, events, birthday parties, etc
- Efficiently process updated visitor information and payments into database
- Provide first aid if no other availability (Certified American Red Cross Lifeguard)
- Support managers with business documentation and professional demeanor at all times
- Prioritize tasks while staying focused on several projects simultaneously
- Maintain a friendly, approachable style to build relationships and work harmoniously with others at all times
- Observe the grounds for any issues and potential dangers and act accordingly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Bachelor of Arts - International Studies And Medical Anthropology
Case Western Reserve University
Cleveland, OH12.2025
Skills
- Money Management
- Written and Verbal Communication
- Customer Service
- Adaptability
- Teamwork
- Time Management
- Attention to Detail
Certification
Lifeguarding/First Aid/CPR/AED, 12/01/18, 03/01/20, Provide first aid, Observe the pool deck and pool, Take action if potential danger or other issues are seen, Make quick decisions based off judgement and critical thinking, Assist with Red Cross lifeguard classes and training
Timeline
Receptionist and Cashier
Beachwood Family Aquatic Center - City of Beachwood
06.2021 - 09.2021
Private Swim Instructor
Swim Cleveland
10.2019 - Current
Bachelor of Arts - International Studies And Medical Anthropology
Case Western Reserve University
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