Emma Jordan-Struwin
Ypsilanti,MI
Summary
Professional banking specialist prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within a team to achieve results, and adapting to change seamlessly. Reliable, trustworthy, skilled in strong communication, problem-solving, and financial accuracy. Consistently delivering exceptional service while maintaining high standards and efficiency.
Overview
4
4
years of professional experience
Work History
Physical Therapy Technician
Team Rehabilitation Physical Therapy
1747 Canton Center Rd
11.2024 - 05.2025
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and connecting customers with reputable resources throughout their Physical Therapy recovery.
- Prepared patients to meet with physical therapists and occupational therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each exercise and maintaining a supportive environment.
- Scheduled appointments while ensuring smooth check-ins and check-outs.
- Accurately handled cash, credit card and insurance transactions.
- Precisely entering customer information into the database.
- Utilized Excel for data tracking, analysis, and record keeping
- Composed reports, memos, and documents with Microsoft Word.
- Ensuring customer account balances are accurate and informing current past-due balances to customers.
- Handling multi-line phone systems.
- Photocopy documents for customer records.
Front Desk Receptionist Administrative Coordinator
Gateway Pediatric Therapy
5840 N Canton Center Rd
12.2023 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Filing paperwork and maintaining organized files.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Completing data entries
- Processed co-payments and cash handling.
- Fill-in behavioral technician role when needed.
- Managed high-volume phone calls and providing prompt resolution.
Head Lifeguard
Chapel Hill Condominium Association
3350 Green Rd, Ann Arbor MI 48105
04.2022 - 08.2023
- Maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
Sales Associate
Urban Outfitters
100 Briarwood Cir, Ann Arbor MI 48108
08.2021 - 01.2023
- Handled a variety of transactions (cash, credit card, gift card) while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, and new customers.
- Increased sale revenue by building rapport with customers, recommending appropriate products and sales partners while ensuring regular business runs efficiently.
- Managed returns, exchanges and refunds in accordance with store policy.
- Controlled and mitigate losses during transactions, inventory maintenance, and daily security monitoring.
Education
Attending - Business
Eastern Michigan University
900 Oakwood St, Ypsilanti MI 4819705-2026
High School Diploma -
Great Lakes Adventist Academy
7477 N Academy Rd, Edmore MI 4882905-2019
Skills
- Cash handling-proven track record of contributing of sales revenue by 30% over a two week period
- Customer Service-establish strong credibility with clients by providing accurate information to address health concerns and building rapport
- Data Entry-Successfully coordinated accounting functions for the business and reviewed over 1000 documents for accuracy and completeness before putting information into the database
- Digital literacy
- Attention to detail
- Mathematics
- Conflict Resolution
- Problem-solving
- Processing transactions
- Basic accounting
- Interpersonal communication
- Public speaking
- Leadership
Accomplishments
- Collaborated with team of three colleagues in the development of property and pool projects for Chapel Hill.
- Supervised team of twelve employees.
- Achieved customer satisfaction through effectively helping with their needs and ensuring they have a positive experience.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Physical Therapy Technician
Team Rehabilitation Physical Therapy
11.2024 - 05.2025
Front Desk Receptionist Administrative Coordinator
Gateway Pediatric Therapy
12.2023 - 08.2024
Head Lifeguard
Chapel Hill Condominium Association
04.2022 - 08.2023
Sales Associate
Urban Outfitters
08.2021 - 01.2023
Attending - Business
Eastern Michigan University
High School Diploma -
Great Lakes Adventist Academy