Emma J Tucker-Krug
Columbia,SC
Summary
Detail oriented individual with strong organizational skills and a desire to succeed. Provide technical consultation and support in the area of presale, implementation and post-sale support for sale and implementation of document management solutions and software. Support new business presale and implementation, and any post sale account growth and problem resolution related to network connected devices. Ability to plan, manage activities through teamwork, excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Professional Services Analyst
Xerox Corporation
08.2010 - 07.2015
- Consult with customer in selling and supporting Xerox products, service and solutions. Manage system implementation and maintain ownership for resolution of application software, and connectivity problems. Analyze and document customers requirement, participate in developing account strategy.
- Managed and approved machine configurations and updated documentation for network printers and multi-function devices for a more standardized productive installation.
- Performed 3rd level technical support of Xerox multi-function devices, increasing end user productivity by providing a single focus for problem resolutions including third party vendors.
System Analyst
Xerox Corporation
07.2007 - 08.2010
- Assist team to develop and document standards for network printers and multi-function devices machine configuration, network connectivity, and multi-functional services integration and implementation. Performed testing of all new multi-function devices, printers models, print drivers, and firmware software. Assist application owners with lab testing and troubleshoot application and mainframe printing problems utilizing network printing devices or multi-function devices.
- Consult with customer in selling and supporting Xerox products, service and solutions. Manage system implementation and maintain ownership for resolution of application software, and connectivity problems. Analyze and document customers requirement, participate in developing account strategy.
- Managed and approved machine configurations and updated documentation for network printers and multi-function devices for a more standardized productive installation.
- Performed 3rd level technical support of Xerox multi-function devices, increasing end user productivity by providing a single focus for problem resolutions including third party vendors.
Education
Bachelor of Science - Information Technology
University of Phoenix
01.2006
Skills
- Microsoft office
- Communication skills
- Presentation skills
- Time management
- Team collaboration and leadership
- Attention to detail
Qualifications
- Extensive knowledge and experience in the technical support field consulting with customers in selling and supporting Xerox products, service and solution.
- Contribute directly to systems plan achievement by providing technical and analytical expertise in the Pre Sale and support of Xerox products, services and solutions.
- Analyze and document customer requirements, understand key applications and document processes.
- Participate in developing account strategies and assist with customer demos.
- Analyze and document customer requirements, assist sales representatives in recommend solution and services to meet the customer's business and technical requirements.
- Write and present the technical portions of proposals, provide technical support for sales presentations, assure the technical validity of the solution and manage solution delivery.
Timeline
Professional Services Analyst
Xerox Corporation
08.2010 - 07.2015
System Analyst
Xerox Corporation
07.2007 - 08.2010
Bachelor of Science - Information Technology
University of Phoenix
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