Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Kandzer

Tallahassee,FL

Summary

Dynamic and detail-oriented professional with extensive experience in customer service. Proven ability to enhance customer loyalty through effective communication and creative mixology. Skilled in cash handling and beverage preparation, consistently delivering high-quality service in fast-paced environments. Strong multitasker with a service-oriented mindset. In the process of earning certifications for becoming a certified personal trainer.

Overview

8
8
years of professional experience

Work History

Bartender

Ology Brewing Co.
08.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Barista

Ology Coffee Co.
04.2024 - 08.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Administrative Assistant

Bauer & Associates, P.A.
06.2023 - 01.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies.
  • Created and maintained databases to track and record customer data.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted development and implementation of new administrative procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Performed research to collect and record industry data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.

Barista and Customer Service Supervisor

Trilogy Coffee & Roasting Co.
03.2022 - 06.2023
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained regular and consistent attendance and punctuality.
  • Prioritized drink requests while managing interruptions.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Prepared eye-catching, creative latte art to please customers.
  • Promoted additional items with beverages, increasing store sales.
  • Created drinks for new fun ways to engage with customers
  • Talk to other local businesses to collaborate on projects providing equal benefit
  • Creative thinking for ways to bring in more customers (events, promos, sales, social media, etc).

Resident/Secretary

Stetson Wesley
01.2022 - 01.2023
  • Creative Thinking/Problem-Solving
  • Careful and Reflective Listening
  • Brainstorming
  • Resolving potential conflicts
  • Communication Skills
  • Community Building/Servicing
  • Social Media work (role of secretary)
  • Basic knowledge of Canva
  • Teamed with college students to plan events and bring about something fun and informative to campus and the community.
  • Youth organization
  • Event planning/coordinating

Barista

RedEye Coffee
05.2019 - 01.2022
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cultivated to recall customers' names and address each by name.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Smoothie Maker

Tropical Smoothie
05.2017 - 12.2018
  • Followed health, safety, and sanitation guidelines with proper handwashing, food storage, and sanitization.
  • Prepared and served juices and blended drinks.
  • Replenished ingredients, moving from cold or frozen storage to preparation area.
  • Maintained, operated, set up, and cleaned food preparation equipment.
  • Cut, diced, and chopped fresh ingredients and toppings for smoothies.
  • Took customer orders and accurately processed in system.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Prepared salads, soups and sandwiches for customers.

Education

Bachelor of Arts - American Studies

Stetson University
Deland, FL
12.2021

High School Diploma -

Lincoln High School
Tallahassee, FL
05.2018

Skills

  • Detail-Oriented
  • Customer Service
  • Relationship Building
  • Moderator
  • Coordinating Orders
  • Event Planning
  • Coffee and Tea Preparation
  • Cleaning and Sanitizing
  • Cash Handling
  • Espresso Machine Operation and Maintenance
  • Time Management
  • Microsoft Word
  • Microsoft Excel
  • File Management
  • Office Administration
  • Calendar Management
  • Schedule Coordination
  • Administrative Tasks
  • Strong multitasking
  • Clear and effective communication
  • Responsible alcohol service
  • Handling difficult customers
  • Menu memorization
  • Memory retention
  • Hospitality service expertise
  • Service-oriented mindset

Timeline

Bartender

Ology Brewing Co.
08.2024 - Current

Barista

Ology Coffee Co.
04.2024 - 08.2024

Administrative Assistant

Bauer & Associates, P.A.
06.2023 - 01.2024

Barista and Customer Service Supervisor

Trilogy Coffee & Roasting Co.
03.2022 - 06.2023

Resident/Secretary

Stetson Wesley
01.2022 - 01.2023

Barista

RedEye Coffee
05.2019 - 01.2022

Smoothie Maker

Tropical Smoothie
05.2017 - 12.2018

Bachelor of Arts - American Studies

Stetson University

High School Diploma -

Lincoln High School

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