Emma Kate Bennett
Byhalia
Summary
Detail-oriented and results driven professional with extensive experience in managing consumer relations and sales industry. Skilled in liaising between clients, customers, vendors, and internal teams to ensure smooth operations and timely resolution of complex issues. Proven ability to gather critical information, conduct investigations, lead negations, and more to achieve favorable outcomes. Adept in handling escalated matters, ensuring compliance with legal and contractual requirements, and maintaining clear communicating with all parties involved. Strong organizational and analytical skills, with a demonstrated ability to manage data tracking and facilitate important meetings. Recognized for collaborative teamwork and adaptability in dynamic environments.
Overview
7
7
years of professional experience
Work History
Lead Consumer Relations Representative
United Recovery & Remarketing
Collierville, TN
08.2023 - Current
- Initiated and managed consumer claims and complaints for clients nationwide, ensuring timely resolution and adherence to company protocols.
- Acted as the primary liaison between clients (finance companies), customers(debtors), vendors (repossession agents/companies), and internal departments, maintaining effective communication and strong relationships.
- Collected and analyzed information from multiple parties and systems to build comprehensive investigation files for each claim.
- Provided detailed investigation conclusions to clients, customers, and vendors, facilitating tough negotiations to resolve issues.
- Ensured full compliance with client contracts and internal requirements, particularly in relation to consumer relations and claims management.
- Communicated regularly via phone and email with all parties to provide updates and resolve concerns.
- Prepared and maintained monthly client spreadsheets to track claims data, ensuring transparency and accurate reporting.
- Developed and facilitated weekly meeting agendas, driving key discussions and decision-making in claims meetings.
- Handled escalated issues related to the repossession process, de-escalating high-level situations involving multiple parties.
- Possessed intricate knowledge of the repossession process, including towing operations, vehicle recovery, and storage lot procedures, enabling accurate assessments of damage claims.
- Ensured compliance with state laws and company policies regarding repossession, leveraging knowledge of department operations and client requirements to drive effective solutions.
Sales Consultant
Ballew Bridal
08.2022 - Current
- Communicated via email and telephone, with proper etiquette, to gain appointments, referrals, and return guests
- Consistently met and exceeded sales goals with a closing rate of 60% and bringing in $65,000+ in 7-8 months
- Performed administrative work such as answering phones, directing calls, filing paperwork, scheduling appointments, and using BBL systems to keep up with information for clients
- Created relationships and connections with clients to further gain sales
- Assisted clients in selecting the right dress by asking open-ended questions to determine their needs while explaining intricate details about dresses and providing expert knowledge about changes that can be made to perfectly fit their needs
Tennis Shop Assistant
Cleveland Country Club
Cleveland, US
03.2021 - 06.2022
- Manage and monitor the tennis pro shop
- Stocked shelves and maintained store appearance to ensure a welcoming environment.
- Processed transactions accurately, ensuring efficient checkout process.
Women's Sales Associate
The Frock
Olive Branch, US
08.2018 - 05.2020
- One-on-one with clients to help find a dress for their occasion
- Exploring avenues to fit the client's needs
- Managed social media accounts, posting, and responding to customers by email, phone calls, and SMS
- In charge of coming up with new marketing and sales ideas
Education
Undergraduate degree - Business Administration
Delta State University
Cleveland, Ms05-2024
Skills
- Strong Customer Service
- Effective Time Management
- Customer Relationship Management
- Clear Communication Proficiency
- Proven Sales Experience
- Complex Situation Management
- Active Listening Skills
- Efficient Documentation Practices
- Team Leadership Experience
- Analytical Creativity
- Dedicated Work Ethic
- Complaint handling
- Positive Interpersonal Skills
- Effective Negotiation Techniques
Accomplishments
Awarded with employee of the month during employment with United Recovery.
Timeline
Lead Consumer Relations Representative
United Recovery & Remarketing
08.2023 - Current
Sales Consultant
Ballew Bridal
08.2022 - Current
Tennis Shop Assistant
Cleveland Country Club
03.2021 - 06.2022
Women's Sales Associate
The Frock
08.2018 - 05.2020
Undergraduate degree - Business Administration
Delta State University