Emma Kavanagh
Palm Harbor,FL
Summary
Dynamic and self-motivated professional with a proven track record at Gallagher Capital, adept in data entry and customer relations. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating a professional demeanor and a keen ability to learn quickly. Skilled in front desk operations and scheduling, committed to achieving excellence in client service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Safety Harbor Resort and Spa
11.2023 - 09.2024
- Greeted incoming guests professionally and provided friendly, knowledgeable assistance.
- Scheduled appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Handled cash and electronic payment transactions, also maintained sales and payments records accurately.
Server/Cashier
Subway Restaurant
01.2023 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cashier/Sales Associate
Big Lots
09.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers complete purchases, locate items, and join reward programs.
Administrative Assistant
Gallagher Capital
03.2022 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive client information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
High School Diploma - General Studies
Bayport-Blue Point High School
Bayport, NY06.2023
Skills
- Data entry
- Telephone skills
- Customer/Client relations
- Scheduling appointments
- Greeting and seating clients
- Professional demeanor
- Front desk operations
- Self motivated
- Eager to learn
Certification
CPR Certification
Timeline
Receptionist
Safety Harbor Resort and Spa
11.2023 - 09.2024
Server/Cashier
Subway Restaurant
01.2023 - 06.2023
Cashier/Sales Associate
Big Lots
09.2022 - 01.2023
Administrative Assistant
Gallagher Capital
03.2022 - 09.2022
CPR Certification
High School Diploma - General Studies
Bayport-Blue Point High School
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