Emma Kehoe
Portsmouth,NH
Summary
Proven Correctional Officer at York County Jail, adept in crisis management and de-escalation techniques, significantly reduced contraband instances. Skilled in inmate supervision and relationship building, ensuring safety and security. Excelled in training new officers, enhancing team efficiency and inmate reintegration support. Committed Correctional Officer with passion for criminal justice. Experienced in maximum and medium security locations. Extensively trained in suicide prevention and defensive tactical techniques. Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
3
3
years of professional experience
Work History
Correctional Officer
York County Jail
10.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Responded to emergency situations and de-escalated hostile confrontations.
Sales Associate/Manager
New Hampshire Liquor And Wine Outlet
06.2021 - 08.2023
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Developed client rapport for better customer satisfaction and repeat business.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
Education
High School Diploma -
Dover High School
Dover, NH05.2021
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Inmate Supervision
- Mental health awareness
- Correctional facility procedures
- Policy Enforcement
- Restraint Techniques
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Safety
- Self-defense techniques
- Security Procedures
- Stress Tolerance
- Relationship building and management
- Facility Security
- Crisis Management
- Central and pod control
- Suicide Prevention
- Mentorship
- File and record maintenance
- Integrity Maintenance
- Safety and Security
- Cell Inspections
Timeline
Correctional Officer
York County Jail
10.2023 - Current
Sales Associate/Manager
New Hampshire Liquor And Wine Outlet
06.2021 - 08.2023
High School Diploma -
Dover High School
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