Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emma Kehren

Northfield,MN

Summary

I am a hardworking person with excellent customer service skills, management/ownership experience, retail and production history as well. Which involved multitasking, organizational skills, communication, inventory, quality control, and time management skills. Devoted to giving every customer a positive and memorable experience. Reliable, proactive and punctual with team-oriented mentality.

Overview

15
15
years of professional experience

Work History

Owner/Operator

Integrity House Services
Northfield, MN
05.2014 - Current
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
  • Developed strategic partnerships with other businesses in order to expand reach into new markets.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Delivered excellent customer service to clients and fellow employees.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

Childcare Worker

Red Wing YMCA
Red Wing, MN
01.2014 - 05.2014
  • Developed and implemented activities to meet the physical, emotional, and social needs of children.
  • Supervised and monitored the safety of children in my care.
  • Organized age-appropriate activities such as games, crafts, music, and outdoor play.
  • Maintained a safe environment for children by following health standards.
  • Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.
  • Engaged in active listening when communicating with children to ensure understanding of instructions or expectations.
  • Facilitated group activities designed to promote socialization among peers.
  • Demonstrated patience and understanding when working with young children.
  • Administered first aid when necessary or requested by parents and guardians.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Sanitized toys and tables to maintain clean, safe environment.

Factory Production Worker

Capital Safety
Red Wing, MN
08.2013 - 01.2014
  • Operated machinery to fabricate and assemble product components.
  • Assisted in the troubleshooting of production line equipment malfunctions.
  • Performed daily maintenance of assembly machines and tooling.
  • Loaded parts onto conveyor belts for further processing.
  • Inspected finished products for defects or flaws.
  • Monitored inventory levels throughout the shift.
  • Maintained a clean and safe work area in accordance with OSHA standards.
  • Communicated effectively with supervisors regarding job progress and safety issues.
  • Collaborated with team members to meet tight deadlines while maintaining high-quality standards.
  • Adhered strictly to established safety protocols when operating equipment.
  • Completed necessary paperwork such as time cards, order forms.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Followed written instructions regarding product assembly processes.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.

Server

Applebee's Grill + Bar
Red Wing, MN
03.2013 - 07.2013
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.

Customer Service Associate

Wild Wings
Lake City, MN
08.2012 - 01.2013
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Answered phone calls from customers promptly and courteously.
  • Maintained knowledge of current sales promotions and new product releases.
  • Offered suggestions to improve processes related to customer service activities.
  • Kept work area neat, clean, and well-stocked at all times.
  • Performed additional duties as assigned by management team.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Troubleshot shortages and overages to support quality control efforts.
  • Organized client contracts, records and reports to strengthen traceability.

Bartender

Railhouse Bar & Grill
Lake City, MN
05.2012 - 07.2012
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Head Cashier

Menards
Red Wing, MN
01.2012 - 06.2012
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Identified opportunities for improving operational efficiency through process optimization initiatives.
  • Assisted other departments when needed by providing additional support during busy periods.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Helped customers find specific products, answered questions and offered product advice.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Processed payments promptly for customers to exceed productivity standards.
  • Helped with purchases and signed customers up for rewards program.
  • Greeted customers promptly and responded to questions.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Offered customers carry-out service at completion of transaction.

Factory Production Worker

Hearth and Home
Lake City, MN
07.2011 - 01.2012
  • Operated machinery to fabricate and assemble product components.
  • Assisted in the troubleshooting of production line equipment malfunctions.
  • Performed daily maintenance of assembly machines and tooling.
  • Loaded parts onto conveyor belts for further processing.
  • Inspected finished products for defects or flaws.
  • Monitored inventory levels throughout the shift.
  • Maintained a clean and safe work area in accordance with OSHA standards.
  • Conducted quality control checks on all outgoing items prior to shipment.
  • Packaged completed products according to customer specifications.
  • Recorded production data into computerized system accurately and efficiently.
  • Repaired defective parts using hand tools, power tools, welding equipment.
  • Followed written instructions regarding product assembly processes.
  • Collaborated with team members to meet tight deadlines while maintaining high-quality standards.
  • Adhered strictly to established safety protocols when operating equipment.
  • Completed necessary paperwork such as time cards, order forms.
  • Performed minor repairs on broken or malfunctioning machinery.
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Loaded and unloaded items from machines and conveyors.
  • Attended regular training sessions to increase machine operating skills.
  • Operated air, manual and hydraulic tools to put together and align assemblies.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.

Bartender

The Tavern Restaurant
Northfield, MN
05.2009 - 07.2011
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports for management.

Education

Certificate - Cosmetology

Hastings Beauty School
Hastings, MN
01.2007

High School Diploma -

Northfield Senior High School
Northfield, MN
06.2006

Some College (No Degree) - Medical Insurance Coding

Minnesota State College Southeast
Red Wing, MN

Skills

  • Operations Management
  • Operations Oversight
  • Relationship Management
  • Operational Reporting
  • Personnel Management
  • Complaint Resolution
  • Product Knowledge
  • Sales Expertise
  • Customer Relations
  • Retail Sales Customer Service
  • Multi-Task Management
  • Customer Service
  • Tactful and Diplomatic
  • Positive and Professional
  • Critical Thinking
  • Prioritization
  • Product Education

References

References available upon request.

Timeline

Owner/Operator

Integrity House Services
05.2014 - Current

Childcare Worker

Red Wing YMCA
01.2014 - 05.2014

Factory Production Worker

Capital Safety
08.2013 - 01.2014

Server

Applebee's Grill + Bar
03.2013 - 07.2013

Customer Service Associate

Wild Wings
08.2012 - 01.2013

Bartender

Railhouse Bar & Grill
05.2012 - 07.2012

Head Cashier

Menards
01.2012 - 06.2012

Factory Production Worker

Hearth and Home
07.2011 - 01.2012

Bartender

The Tavern Restaurant
05.2009 - 07.2011

Certificate - Cosmetology

Hastings Beauty School

High School Diploma -

Northfield Senior High School

Some College (No Degree) - Medical Insurance Coding

Minnesota State College Southeast

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Emma Kehren