Emma Keller
Montgomery,WV
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Aide
Montgomery Rehab and Nursing
Montgomery, WV
10.2023 - Current
- Provided assistance to nursing staff by helping with patient care activities such as bathing, feeding, dressing and grooming.
- Monitored vital signs such as temperature, pulse rate and respiration rate under direction from nurses.
- Greeted visitors and provided directions or information related to hospital services.
- Replenished supplies such as linens, towels and toiletries in all patient units.
- Handled complaints from customers in a professional manner while resolving issues quickly and efficiently.
- Observed patients' conditions by noting physical appearance, mental attitude, eating habits and overall behavior.
- Changed bed linens, made beds, cleaned bathrooms and emptied wastebaskets.
- Participated in recreational activities with patients such as playing cards or board games.
- Assisted in the preparation of meals for patients including cutting food into small pieces, serving meals and providing special diets as needed.
- Transported patients between rooms, departments or other areas of the hospital using wheelchairs or stretchers.
- Answered call lights promptly and responded to patient requests for assistance.
- Checked supplies regularly to ensure adequate stock levels were maintained in all patient areas.
- Reported any changes in a patient's condition immediately to the nurse on duty.
- Assisted with daily living activities such as brushing teeth, combing hair and assisting with personal hygiene needs.
- Prepared trays for meal delivery by selecting menu items according to dietary requirements.
- Helped families understand nature of disease or disability to provide shoulder to lean on during distressing times.
- Adjusted beds, lights, bed rails and pillows to aid in patient comfort and safety.
Crew Leader
Taco Bell
Smithers, WV
05.2021 - 11.2022
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Coordinated with other departments regarding scheduling conflicts between crews.
- Trained new hires on job duties, safety protocols, and company policies.
- Monitored inventory levels and ordered supplies as needed.
- Ensured compliance with all health and safety regulations.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
- Resolved customer complaints promptly and professionally.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
Education
High School Diploma -
Oak Hill High School
Oak Hill, WV05-2023
Skills
- Basic Housekeeping
- Cultural Awareness
- Patient Transport
- First Aid Training
- Elderly Care
- Patient Admission
- Guest Relations
- Excellent customer service skills
- Excellent customer service
Affiliations
- Writing
- Reading
Certification
- OSHA Certification
- Food Handlers Certification
Timeline
Hospitality Aide
Montgomery Rehab and Nursing
10.2023 - Current
Crew Leader
Taco Bell
05.2021 - 11.2022
High School Diploma -
Oak Hill High School
- OSHA Certification
- Food Handlers Certification
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