Summary
Overview
Work History
Education
Skills
Awards
Community Service
Timeline
Generic

Emma Kelly

Auburn

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Server/Caterer

Sallie's
01.2023 - 01.2025
  • Serving tables, catering to homes and venues. Experience in 10+ hour shifts, customer service, training in professional conduct.
  • Delivered exceptional customer service through attentive communication and prompt order fulfillment.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
  • Managed cash register operations, accurately processing payments and balancing end-of-shift reports.
  • Resolved customer inquiries and complaints efficiently, ensuring satisfaction and repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Hostess

The Washhouse restaurant
01.2021 - 01.2024


  • Oversaw guest seating and waitlist management, ensuring efficient table turnover.
  • Managed reservations using OpenTable, optimizing seating arrangements for maximum capacity.
  • Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
  • Assisted servers with menu knowledge, facilitating informed dining choices for patrons.
  • Monitored dining area for cleanliness and organization, maintaining a welcoming atmosphere.
  • Trained new host staff on procedures, fostering a cohesive team environment.
  • Bussed and reset tables while seating customers, answering phone calls, managing seating charts, and running food.

Co-op

The Washhouse fine dining restaurant
01.2021 - 01.2022
  • Senior year High School: left school daily at 12 to go work for The Washhouse fine dining restaurant.

Server

Green and Grain food truck
01.2018 - 01.2022
  • Worked front counter at Green and Grain food truck. Experience in making food, handling long lines of customers, and communicating special ticket information to kitchen for efficient service.
  • Maintained cleanliness and organization of serving area and equipment.
  • Managed order taking and processing for food truck operations.
  • Delivered exceptional customer service in fast-paced environment.
  • Collaborated with team members to ensure efficient service delivery.
  • Engaged with customers to enhance dining experience and encourage repeat business.

Education

GED -

Fairhope High School

Bachelor's Degree - Psychology

Auburn University
Auburn, AL

Bachelor's Degree - Public Relations Minor

Auburn University
Auburn, AL

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales techniques
  • Suggestive selling
  • Task prioritization
  • Multitasking and organization
  • Upselling techniques

Awards

Dean’s List, Spring Semester 2024, Fall Semester 2024, Honored with certificate, National Honor Society, May 15th 2022, Honored with NHS stole at graduation, National Junior Honor Society, May 2018, Honored with NJHS certificate, Honor roll, May 2017-2018, Honored with certificates

Community Service

Prodisee Pantry, 2022, Helped load 50+ cars with food and organized/sorted the food, roughly 15 hours.

Timeline

Server/Caterer

Sallie's
01.2023 - 01.2025

Hostess

The Washhouse restaurant
01.2021 - 01.2024

Co-op

The Washhouse fine dining restaurant
01.2021 - 01.2022

Server

Green and Grain food truck
01.2018 - 01.2022

Bachelor's Degree - Psychology

Auburn University

Bachelor's Degree - Public Relations Minor

Auburn University

GED -

Fairhope High School

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