Emma Cross
Antrim,NH
Summary
Experienced with team leadership, customer service, and operational management in high-demand environments. Utilizes strong organizational skills to ensure smooth and efficient operations. Track record of maintaining high standards and optimizing team performance. Knowledgeable with a solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
9
9
years of professional experience
Work History
Farm Stand Supervisor (Seasonal)
Tenney Farm
05.2016 - 11.2024
- Increased customer satisfaction by building relationships with customers to encourage repeat business, providing exceptional service, and addressing concerns promptly.
- Evaluated employee performance regularly, providing constructive feedback aimed at personal growth and development within the business.
- Analyzed sales trends over time to anticipate changes in demand or identify areas requiring improvement in product offerings or marketing strategies.
- Boosted sales with engaging product displays and knowledgeable recommendations to customers.
- Streamlined inventory management, ensuring optimal stock levels and minimizing waste.
- Enhanced team efficiency through effective communication and delegation of tasks.
- Trained new employees in company policies, food safety regulations, and customer service best practices.
- Achieved high levels of cleanliness by implementing sanitation procedures for the stand area.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Groom/Barn Manager (Seasonal)
Hollis Horse Farm
11.2022 - 05.2024
- Managed stable operations and supervised barn staff, ensuring efficient daily operations and ensured proper care for all resident horses.
- Contributed to a supportive team atmosphere by providing constructive feedback, delegating daily tasks, and maintaining a healthy environment with an efficient workflow and optimal use of resources.
- Facilitated clear communication between trainers, riders, and support staff to ensure smooth day-to-day operations at the facility.
- Grooming to the highest level standards to ensure horses and riders were able to reach their fullest potential at home and in competition.
- Conducted thorough evaluations of horses'' physical condition, identifying areas requiring attention or improvement.
- Administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Facilitated smooth transportation of horses to and from the facility.
Pest Control Technician (seasonal)
JP Pest Services
04.2022 - 09.2022
- Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
- Responded to customer phone calls and emails quickly to enhance customer trust by explaining the pest control process and setting realistic expectations for treatment outcomes to maximize service and improve retention rates.
- Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Demonstrated commitment to customer satisfaction through follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Completed required treatment documentation while on-site and prepared detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity, products used, and customer interactions ensuring clear communication with clients.
- Managed inventory of pest control products and supplies, ensuring adequate stock levels for service appointments.
Farm Hand
Apple Knoll Farm
02.2020 - 04.2022
- I cared for several animals by feeding, watering, handling, sorting, medicating, and assisting with birthing.
- Assisted with the repair of fences, barns, sheds, or other infrastructure necessary for a successful farm operation.
- Operated and maintained various farm machinery including tractors, farm vehicles, trailers, and haying equipment.
- Streamlined feeding processes, ensuring all animals received appropriate nutrition for optimal growth and health.
- Maintained clean stables for optimal horse health and safety standards.
- Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their well-being.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced ever-changing environments.
- Assisted in the treatment along with rehabilitation of injured horses and farm animals.
- Assisted in the training of new farm hands, sharing expertise on best practices for equine care, equipment operating, and maintenance tasks.
- Participated in horse shows and competitions as part of team support, preparing horses for events and assisting during performances.
Waitress (Seasonal)
Pats Peak Ski Area
01.2021 - 03.2022
- Handled high-pressure situations with composure, maintaining excellent service standards, remained calm and poised when dealing with difficult customer even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service and maintaining a clean, and welcoming dining environment.
- Collaborated with team members to consistently provide efficient service during peak hours and supported teamwork atmosphere among staff members through clear communication and collaboration
- Enhanced customer satisfaction by providing attentive service, engaging in conversation and promptly addressing any questions or concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and payment through point of service systems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld local and state foodservice protocols and alcohol service laws.
Food and Beverage Manager
Crotched Mountain Ski Area
11.2018 - 01.2020
- Hired and managed staff across all food and beverage departments.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols to enhance service skills and increase overall efficiency.
- Managed inventory effectively by receiving deliveries, ordering supplies, checking the quality and freshness of products, and performing daily inventory counts to identify shortages to optimize stock levels and reduce waist.
- Implemented creative solutions for organization and space optimization during peak hours or busy seasons.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Worked closely with marketing and management teams to Organize successful special events and promotional activities that contributed to increased foot traffic and sales.
- Developed relationships with suppliers and vendors leading to special volume pricing, discounts, and product availability.
- Selected food, drinks, and alcohol products based on customer feedback and local product availability.
Education
High School Diploma -
Contoocook Valley Regional Highschool
Peterborough, NH06-2016
Skills
- Time Management and Scheduling
- Ability to work well alone or with others
- Verbal and written communication
- Multitasking
- Efficiency
- Problem-solving aptitude
- Dependable and Responsible
- Customer Relations and customer service
- Professionalism
- Microsoft Excel proficiency
- Attention to Detail
- Flexible and Adaptable
Timeline
Groom/Barn Manager (Seasonal)
Hollis Horse Farm
11.2022 - 05.2024
Pest Control Technician (seasonal)
JP Pest Services
04.2022 - 09.2022
Waitress (Seasonal)
Pats Peak Ski Area
01.2021 - 03.2022
Farm Hand
Apple Knoll Farm
02.2020 - 04.2022
Food and Beverage Manager
Crotched Mountain Ski Area
11.2018 - 01.2020
Farm Stand Supervisor (Seasonal)
Tenney Farm
05.2016 - 11.2024
High School Diploma -
Contoocook Valley Regional Highschool
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