Emma Kerns
Omaha
Work Preference
Summary
Results-driven Senior Brand Ambassador at Offline by Aerie with expertise in sales optimization and customer engagement. Achieved significant sales growth through personalized product recommendations and effective communication strategies. Proven track record in fostering brand loyalty while managing high-pressure retail environments. Strong leadership and organizational skills enhance team performance and drive success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Brand Ambassador
Offline by Aerie
03.2025 - Current
- Enhanced customer experiences through engaging product education and communication.
- Developed brand loyalty by fostering natural conversations with shoppers.
- Provided personalized product advice based on individual customer styles and preferences.
- Increased sales by effectively highlighting product benefits to customers.
- Welcomed customers warmly and addressed inquiries with professionalism.
- Maintained a clean, organized workspace to support a professional shopping environment.
Sales Associate
Forever 21
09.2021 - 05.2024
- Processed POS transactions accurately, ensuring customer satisfaction with returns and receipts.
- Assisted customers with sizing and merchandise care inquiries for informed purchases.
- Built rapport with customers, enhancing loyalty and fostering positive shopping experiences.
- Created welcoming environments for existing and potential customers through positive interactions.
- Helped customers locate products, checking inventory across multiple store locations.
- Maintained organized racks and shelves to promote merchandise and enhance store appeal.
Education
Bachelor of Science - Criminology
University of Nebraska At Omaha
Omaha, NE12-2025
Certificate of Completion - Medical Transcription
Hillyard Technical Center
Saint Joseph, MO05-2020
Skills
- Cross-functional coordination
- Exceptional communication
- Critical thinking
- Time management abilities
- Active listening
- Strong Leadership
- Customer relationship building
- Customer service
- Customer engagement
- Sales expertise
Accomplishments
- Dean's List 2020-2025
Certification
- Medical Transcription Training - 2018-2020
Languages
English
Native or Bilingual
Japanese
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Brand Ambassador
Offline by Aerie
03.2025 - Current
Sales Associate
Forever 21
09.2021 - 05.2024
Certificate of Completion - Medical Transcription
Hillyard Technical Center
Bachelor of Science - Criminology
University of Nebraska At Omaha