Emma Keys
Hudson,FL
Summary
Dynamic professional with a proven track record at UPS Store, enhancing customer satisfaction and streamlining inventory processes. Expert in customer service and inventory management, I excel in leadership and complex problem-solving. Achieved consistent sales growth by fostering client relationships and employing strategic selling techniques.
Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
14
14
years of professional experience
Work History
UPS Associate
Ups Store
07.2017 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Analyzed customer data to identify trends and anticipate customer needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Finishline Store Associate
FinishLine
11.2016 - 07.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
UPS Loader
UPS
04.2016 - 11.2016
- Loaded and unloaded pallets quickly and safely, managing workload priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to 75 pounds on conveyor belts to transport items.
Pet Nutrition Specialist
Science Diet/ Ideal Balance
03.2016 - 11.2016
- Increased sales through effective product displays and strategic placement within the store.
- Fostered strong partnerships with local shelters and rescue organizations to provide nutritional support for animals awaiting adoption.
- Organized in-store events showcasing new products and offering free consultations for interested pet owners.
- Developed long-term relationships with suppliers to ensure access to premium-quality food products at competitive prices.
- Delivered exceptional customer service by patiently addressing inquiries and resolving concerns related to pet nutrition.
- Enhanced pet health by developing tailored nutrition plans and recommending high-quality products.
- Educated pet owners on the benefits of proper nutrition, fostering a deeper understanding of the impact of diet on overall wellness.
- Supported clients in transitioning their pets to new diets, ensuring smooth adjustments and minimizing potential health issues.
Debt Collector
Radiology Department
08.2015 - 12.2015
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
Catering Staff Member
Centerplate Catering
03.2014 - 07.2015
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Supported successful events by setting up venue spaces according to client specifications.
Receptionist
Chiropractor Office
03.2013 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Ice Cream Server
Baskin Robbins Ice Cream
01.2011 - 01.2013
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Education
Bachelor of Arts - History
University of South Florida
Tampa, FL03-2024
Associate of Arts - Archeology
Ivy Tech Community College of Indiana
Indianapolis, IN05-2015
High School Diploma -
Center Grove High School
Greenwood, IN05-2012
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Data entry
- Inventory management
Languages
Spanish
Limited Working
Timeline
UPS Associate
Ups Store
07.2017 - Current
Finishline Store Associate
FinishLine
11.2016 - 07.2017
UPS Loader
UPS
04.2016 - 11.2016
Pet Nutrition Specialist
Science Diet/ Ideal Balance
03.2016 - 11.2016
Debt Collector
Radiology Department
08.2015 - 12.2015
Catering Staff Member
Centerplate Catering
03.2014 - 07.2015
Receptionist
Chiropractor Office
03.2013 - 12.2013
Ice Cream Server
Baskin Robbins Ice Cream
01.2011 - 01.2013
Bachelor of Arts - History
University of South Florida
Associate of Arts - Archeology
Ivy Tech Community College of Indiana
High School Diploma -
Center Grove High School
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