EMMA K. GAUER

Nashville,TN

Summary

Dynamic professional with a proven track record at Canopy by Hilton Nashville Downtown the Gulch, excelling in guest relations and problem-solving. Adept at managing reservations and enhancing customer experiences, I leverage strong organizational skills and effective communication to drive team success and ensure operational excellence.

Overview

year of professional experience

Work History

FRONT DESK/PBX

Canopy by Hilton Nashville Downtown the Gulch

Nashville, TN

05.2025 - Current

Opening staff for the Canopy; solved issues regarding opening and worked through communicating opening issues to guests
Monitor phones and speak to guests and companies directly for both properties
Solve guest issues and ensure an excellent hotel experience
Take orders for In-Room Dining, communicate with Food and Beverage Staff to ensure guest satisfaction
Communicate to Housekeeping and Engineering teams about guest needs
Facilitate check-ins and checkouts, making sure the guest has a great experience at the first point of contact
Run reports, balance house and guest accounts
Send and answer emails for the property; communicate with guests and third-party booking sites
Monitor and manage reservations; assign rooms, grant upgrades, complete upsell requests
Trained new employees

Administrative Assistant

Above All Real Estate

Covina, CA

09.2024 - 05.2025

Assisted in preparing marketing materials for property listings and open houses.
Answered phone calls and responded to inquiries with professionalism and clarity.
Conducted research on local real estate market trends for team meetings.
Supported team in administrative tasks, ensuring smooth daily operations at the office.
Collaborated with team members to enhance office workflow and communication processes.

Education

Bachelor of Arts (B.A.) - Songwriting, Music

Belmont University

Nashville, TN

Skills

Customer Service Excellence
Guest relations
Time Management/Prioritization
Organizational Skills
Interpersonal Communication

Problem-Solving Abilities
Reservation management
Microsoft office
Team collaboration

Languages

German

Limited

Timeline