Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Rios

T
Santa Monica,CA

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Hostess/Waitress

Brandon's Dinner
Claremont, CA
11.2021 - 03.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Met with chef to review daily specials and menu changes.
  • Greeted new customers, discussed specials and took drink orders.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Restaurant Hostess

Yard House Restaurant
Goodyear, AZ
03.2021 - 10.2021
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

Customer Service Representative

Cresi Real Estate Services
Rancho Cucamonga, CA
01.2020 - 02.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate of Applied Science - Business Administration

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
01.2018 - 04.2020

Skills

Menu memorization

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Timeline

Hostess/Waitress

Brandon's Dinner
11.2021 - 03.2022

Restaurant Hostess

Yard House Restaurant
03.2021 - 10.2021

Customer Service Representative

Cresi Real Estate Services
01.2020 - 02.2021

Associate of Applied Science - Business Administration

Maricopa Community Colleges - Estrella Mountain Community College
01.2018 - 04.2020

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