Emma Kim
Honolulu,Hawaii
Overview
5
5
years of professional experience
Work History
Host
Hana Koa Brewing Co.
06.2024 - Current
- Handle high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Assistant Leader
Punahou After School Care
01.2020 - Current
- Collaborated with other leaders to develop rules and plans aimed at creating a safe environment for children and staff
- Developed time management and continuous productivity through interaction with students and keeping track of their activities
Server/Host
Tanaka of Tokyo
08.2023 - 08.2024
- Strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders and manage bills
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Punahou School
Honolulu, HIBachelor of Science - Mathematics
University of Hawaii
Honolulu, HI05.2026
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Detail Oriented
- POS Software
- Guest Relations
- Japanese at intermediate level
Timeline
Host
Hana Koa Brewing Co.
06.2024 - Current
Server/Host
Tanaka of Tokyo
08.2023 - 08.2024
Assistant Leader
Punahou After School Care
01.2020 - Current
Punahou School
Bachelor of Science - Mathematics
University of Hawaii