Emma Kirby
Oneonta,USA
Summary
Retail Professional experienced in staff leadership and customer service. Enhanced team performance through employee mentoring and executed inventory management strategies to maintain optimal stock levels. Focused on creating a welcoming environment and effectively addressing escalated customer support issues in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walgreens
Pinson, Alabama
08.2026 - Current
- Accurately processed transactions to ensure customer satisfaction and operational efficiency.
- Handled customer complaints with empathy and professionalism.
- Guided customers in product inquiries and store navigation to enhance shopping experience.
- Provided guidance on promotions and loyalty programs to customers.
- Welcomed customers into the store to create a friendly atmosphere. and identified their needs.
- Organized and maintained cleanliness of sales floor displays to promote a welcoming environment.
Manager in Training
Hibbett Sports Store
Fort Payne, USA
04.2023 - 07.2023
- Assisted in daily store operations, improving customer service experiences through proactive engagement.
- Participated in employee training sessions to improve team performance and product knowledge.
- Collaborated with management on visual merchandising strategies to boost sales appeal.
- Collaborated with management on visual merchandising strategies, increasing sales appeal and customer interest.
- Assisted in daily store operations to enhance customer service experiences.
- Monitored store cleanliness and organization, contributing to a welcoming environment for customers.
- Developed supervisory and leadership skills by actively participating in training and support from supervisor.
Cashier
Young's Grocery LLC
Trafford, USA
08.2021 - 03.2022
- Processed customer transactions accurately using point-of-sale systems.
- Facilitated customer product inquiries and guided store navigation to enhance shopping experience.
- Ensured cleanliness and organization of checkout areas to promote efficient service.
- Adapted quickly to high-volume periods, ensuring efficient service delivery.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers entering store and addressed their needs promptly to foster positive interactions.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Valleyhead High School
Valley Head, ALSkills
- Point-of-sale systems
- Transaction accuracy
- Transaction management
- Customer service
- Customer engagement
- Service excellence
- Operational support
- Staff training
- Team collaboration
- Customer relationship management
- Problem resolution
- Effective communication
- Attention to detail
- Account management
Timeline
Customer Service Associate
Walgreens
08.2026 - Current
Manager in Training
Hibbett Sports Store
04.2023 - 07.2023
Cashier
Young's Grocery LLC
08.2021 - 03.2022
High School Diploma -
Valleyhead High School