Emma Knight
Tempe,AZ
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Rolling Rack Boutique
Scottsdale, AZ
02.2024 - Current
- Prepared monthly reports on sales figures, expenses, profits.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Recruited, trained and supervised new employees.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Implemented campaigns and promotions to help with developing goods and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Updated POS system with new products and promotional offers.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Logistics Coordinator
Nordstrom
Scottsdale, AZ
04.2022 - 08.2023
- Created and updated standard operating procedures for logistics operations.
- Implemented inventory control measures to safeguard sensitive items and equipment.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
Sales Associate
Aerie By American Eagle
Florence, KY
04.2018 - 03.2020
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers and provided exceptional customer service.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
Education
Associate of Arts - General Studies
Washtenaw Community College
Ann Arbor, MI12-2024
High School Diploma -
Larry A. Ryle High School
Kentucky05-2020
Skills
- Hourly shift management
- Operational budgeting
- Personnel development
- Promotional planning
- Store operations oversight
- Team building and leadership
- Staff management
- Training and mentoring
- Sales expertise
- Accurate money handling
- Recruiting and hiring
- Cash management
- Strategic planning
- Customer service management
- Leading staff meetings
- Shift checklists
Accomplishments
- Manager of the Year (2024)
- Captain of Cheerleading Squad (2020)
Certification
- Adobe Certified Associate
- Illustrator Certification from Adobe
- Point of Sale (POS) System Certification
Timeline
Store Manager
Rolling Rack Boutique
02.2024 - Current
Logistics Coordinator
Nordstrom
04.2022 - 08.2023
Sales Associate
Aerie By American Eagle
04.2018 - 03.2020
Associate of Arts - General Studies
Washtenaw Community College
High School Diploma -
Larry A. Ryle High School
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