Emma Knowles
Gresham,OR
Summary
Versatile Administrative Specialist with advanced problem-solving and time management abilities. Proficient project coordinator, admin, and accounting leader. Highly familiar with inventory counts, business audits and documentation requirements. Passion for working with clients, making their experience a positive one, and loves working in close-knit "family" environments.
Overview
12
12
years of professional experience
Work History
Contract Clerk
Gresham Chrysler Dodge Jeep Ram
01.2023 - 11.2023
- Received and processed cash, credit and debit payments.
- Answered inbound calls and transferred between parts, service, and sales.
- Maintained well-organized and complete record system for optimal productivity, compliance and accuracy.
- Maintained the inventory and ordering of office supplies.
- Opened, prepared, and dispersed mail for USPS, FedEx, and UPS drop offs and pickups.
- Worked collaboratively with 3 other individuals in our shared office, cross training our duties and covering for each other during absences.
- Balanced mid month and month end payroll for the sales department.
- Posted and balanced car deals, wholesales, purchases, and dealer trades.
- Paid off customer account balances.
- Collect on and maintain records of outstanding customer payments.
- Used Microsoft Office on a daily basis, creating multiple formulated Excel spreadsheets to be used by our team of employees.
- Operated CDK accounting software on a daily basis.
Inventory Administrator
Gee Automotive - Central Accounting Office
07.2021 - 09.2022
- Performed data entry and completed proper paperwork.
- Verified contents of inventory loads against Bills of Lading.
- Managed inventory team to achieve optimal productivity and inventory control.
- Worked with store employees on a daily basis to add, remove, and adjust inventory records.
- Utilized CDK software to prepare and maintain records and reports of inventories.
- Checked prices and calculated totals for accurate invoice processing.
- Completed multiple reports, reconciliations, and accounting schedule cleaning each payroll and month end.
Office Manager
Gee Automotive - Ron Tonkin Chevrolet
10.2016 - 07.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Completed bi-monthly payroll for the sales department.
- Verified and mailed in finance contracts to lenders.
- Performed yearly manufacturer audits.
- Trained new hires on company processes while managing employees to achieve maximum production.
- Turned in bi-monthly reports, reconciliations, and accounting schedules.
- Balanced the accounting of automotive car deals, wholesales, purchases, and dealer trades.
- Processed vehicle title work.
- Balanced daily deposits for sales, service, and parts.
- Answered/routed calls for sales, service, and parts.
Receptionist/Administration Officer
Gee Automotive - Tonkin Wilsonville Nissan
02.2016 - 10.2016
- Covered both sales and fixed departments, serving as the first point of contact for all clients either in person or over the phone.
- Scheduled rental car and service department appointments.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Aided colleagues, managers and customers through regular communication and assistance.
- Supply ordering and stocking.
- Cashiering for our parts, service, and rental department.
- Maintained electronic and physical filing systems.
- Processed vehicle titling.
- Verified and mailed in automotive deals to lenders.
Hostess/Waitress
Heidi's Of Gresham
02.2012 - 02.2016
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Education
Associate of Arts - General Studies
Mt. Hood Community College
Gresham, OR06.2015
High School Diploma -
Reynolds High School
Troutdale, OR06.2014
Skills
- Data Documentation
- Microsoft Office
- Workflow Planning
- Customer Service
- Maintaining a productive and enjoyable office space with coworkers
- Stocking and Organization
- Process Implementation
- Ordering Supplies
- Verbal and Written Communication
- Office Operations
Timeline
Contract Clerk
Gresham Chrysler Dodge Jeep Ram
01.2023 - 11.2023
Inventory Administrator
Gee Automotive - Central Accounting Office
07.2021 - 09.2022
Office Manager
Gee Automotive - Ron Tonkin Chevrolet
10.2016 - 07.2021
Receptionist/Administration Officer
Gee Automotive - Tonkin Wilsonville Nissan
02.2016 - 10.2016
Hostess/Waitress
Heidi's Of Gresham
02.2012 - 02.2016
Associate of Arts - General Studies
Mt. Hood Community College
High School Diploma -
Reynolds High School
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