Emma Kraay
Oceanside,CA
Summary
Dynamic retail professional with a proven track record at Windsor Fashions, excelling in customer service and store operations. Skilled in cash auditing and visual merchandising, I effectively enhanced customer satisfaction and optimized product presentation. Adept at problem-solving and team collaboration, I thrive in fast-paced environments while maintaining high performance standards.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Windsor Fashions
01.2024 - Current
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Supported inventory management by monitoring stock levels and organizing merchandise displays.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and organized store environment.
- Executed visual merchandising strategies to optimize product presentation and improve sales appeal.
- Implemented cash handling procedures, ensuring accuracy during transactions and maintaining financial integrity.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
Sandwich Maker
SUBWAY®Restaurants
08.2023 - 02.2024
- Prepared ingredients and assembled sandwiches according to customer specifications.
- Maintained cleanliness and organization of food preparation areas.
- Learned food safety standards and adhered to health regulations.
- Operated kitchen equipment safely and effectively for sandwich preparation.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Greeted guests, promoted specials, and took orders.
Education
High School Diploma -
Rancho Buena Vista
Vista, CA06-2024
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Store organization
- Time management
- Store opening and closing
- Customer service management
- POS systems
- Display setup
- Pricing and markdowns
- Flexible schedule
- Cash auditing
Timeline
Assistant Store Manager
Windsor Fashions
01.2024 - Current
Sandwich Maker
SUBWAY®Restaurants
08.2023 - 02.2024
High School Diploma -
Rancho Buena Vista
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