Emma Kreis
Chicago,IL
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Consultant
Wiener's Circle
01.2024 - Current
- Increased overall efficiency with innovative menu design and strategic pricing recommendations.
- Boosted client revenue by identifying opportunities for cost reduction and operational improvements.
- Hired new employees for bar shifts and properly implemented new work schedules.
- Developed successful marketing campaigns for promotional events, driving increased foot traffic to the restaurant.
- Implemented effective inventory management systems, reducing food waste and lowering costs.
- Provided expert advice on local regulations and licensing requirements, ensuring full compliance with relevant laws.
- Assisted in recruitment efforts by developing job descriptions, interviewing candidates, and evaluating potential hires for fit within the restaurant's culture.
General Manager
Galleria Marchetti
09.2022 - 12.2023
- Developed and implemented strategies to increase sales and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Bartender/Inventory Manager
Delilah's
07.2021 - 08.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Maintained accuracy of full inventory through Excel and assisted in placing liquor and beer orders.
- Edited all menus weekly to reflect current availability of products.
Chef Consultant
Cozy Corner Restaurant & Pancake House
11.2020 - 05.2021
- Developed diverse pastry display and menu to help adapt the restaurant to a "grab-and-go" post-COVID environment.
- Worked within given budgets and established par systems for streamlined ordering.
- Costed and priced all menu items.
- Trained all necessary staff on preparation and display setup at multiple locations.
- Designed menus and pastry case display labels.
Bar Consultant
Midlane E-Sports
01.2021 - 04.2021
- Analyzed problematic areas to provide recommendations and solutions within bar.
- Developed a cocktail menu that resonated with the theme of the establishment.
- Ordered new inventory for post-COVID re-open, and established new pars and budgets.
- Costed all cocktails and priced them accordingly.
- Designed all street signage for new promotions.
Bar Manager
Goose & Gander
09.2016 - 09.2020
- Managed cocktail program of 36 drinks, rotating drinks seasonally using produce from our gardens.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Implemented drink prep procedures that reduced wasted stock.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Planned and organized private bars for special events.
Sushi Apprentice
SushiMakio
05.2015 - 06.2016
- Produced all sushi rolls behind the sushi bar under the direction of the Chef.
- Worked Japanese hot cookery line as needed.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Routinely answered customer questions regarding menu items and pricing.
Cross Trainer, Artisan Breads
Culinary Institute of America, Apple Pie Bakery
06.2014 - 09.2014
- Cross-trained incoming students for the Artisan Breads position of Apple Pie Bakery.
- Worked overnight hours.
Overnight Bread Baker
Culinary Institute of America
05.2014 - 09.2014
- Scaled, mixed, shaped, and baked breads for all restaurants on New York campus under direction of Breads Manager.
- Worked overnight hours.
- Maintained sanitation in the Bakeshop at all times.
Intern
Sweet Lisa's Exquisite Cakes
09.2013 - 01.2014
- Worked to fulfill externship requirement for Culinary Institute of America.
Special Occasions Plating, Garde Manger
Larchmont Yacht Club
05.2013 - 10.2013
Pastry Cook/Intern
Ambrosia Euro American Patisserie
11.2010 - 01.2013
Education
Bachelor of Arts - Culinary Arts Management, Concentration in Wine, Beverage, and Hospitality
Culinary Institute of America
Hyde Park, NY2016
Associate of Arts - Baking and Pastry Arts
Culinary Institute of America
Hyde Park, NY2014
Certification
- BASSET Certified 2023
- ServSafe Manager Certified 2022
Additional Information
Versed in Adobe InDesign and Illustrator for menu development and label making.
Experience in POS setup with Toast and Heartland payment Systems.
Experience in basic grease trap maintenance.
Experience in ice carving using a chainsaw and ice picks.
Professional References
- Ari Levy, Wiener's Circle- Owner: (773) 459-8610
- Mary Kate Chandler, Delilah's- General Manager: (847) 477-8756
- Peter Latrides, Cozy Corner Restaurant- Owner: (773) 206-1662
- Jason Savage, Goose & Gander- Managing Partner W:(707) 967-8779 C:(402) 213-2516
Timeline
Restaurant Consultant
Wiener's Circle
01.2024 - Current
General Manager
Galleria Marchetti
09.2022 - 12.2023
Bartender/Inventory Manager
Delilah's
07.2021 - 08.2022
Bar Consultant
Midlane E-Sports
01.2021 - 04.2021
Chef Consultant
Cozy Corner Restaurant & Pancake House
11.2020 - 05.2021
Bar Manager
Goose & Gander
09.2016 - 09.2020
Sushi Apprentice
SushiMakio
05.2015 - 06.2016
Cross Trainer, Artisan Breads
Culinary Institute of America, Apple Pie Bakery
06.2014 - 09.2014
Overnight Bread Baker
Culinary Institute of America
05.2014 - 09.2014
Intern
Sweet Lisa's Exquisite Cakes
09.2013 - 01.2014
Special Occasions Plating, Garde Manger
Larchmont Yacht Club
05.2013 - 10.2013
Pastry Cook/Intern
Ambrosia Euro American Patisserie
11.2010 - 01.2013
Bachelor of Arts - Culinary Arts Management, Concentration in Wine, Beverage, and Hospitality
Culinary Institute of America
Associate of Arts - Baking and Pastry Arts
Culinary Institute of America