Emma Krock
Mansfield
Summary
Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Emt- Basic
Superior Ambulance
08.2021 - Current
- Enhanced patient care by providing immediate medical attention and stabilizing life-threatening conditions during emergencies.
- Assisted nurses and doctors in contributing to successful treatment outcomes for patients.
- Prepared patients for transport by securing them appropriately using stretchers or other immobilization devices when necessary.
- Coordinated with hospital staff upon arrival at medical facilities, ensuring a smooth transition of care from prehospital providers to definitive treatment teams.
- Maintained clean and organized ambulances, ensuring a safe and efficient environment for both patients and colleagues.
Dispatcher
Ohio State Patrol
05.2015 - 03.2021
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Education
High School Diploma -
Ontario High School
Mansfield, OH05.2011
No Degree - Emergency Medical Technology
Central Ohio Ems
Lucas, OH04.2011
Skills
- Direct Patient Care
- Life Support Technique Skills
- Scene Prioritization
- Physical Conditioning
- Information Documentation
- Data Entry
- Effective Multitasking
- Multitasking Abilities
- Computer Multitasking
Timeline
Emt- Basic
Superior Ambulance
08.2021 - Current
Dispatcher
Ohio State Patrol
05.2015 - 03.2021
High School Diploma -
Ontario High School
No Degree - Emergency Medical Technology
Central Ohio Ems
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