Emma Lackore
Colorado Springs,CO
Overview
8
8
years of professional experience
Work History
Fully Clean LLC
Manager,supervisor
Colorado Springs, CO
01.2018 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
CMA
Colorado Springs Neurological Associates
Colorado Springs, CO
01.2024 - 09.2024
- Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
- Provided support in the development of treatment plans for patients under the direction of a physician.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
- Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient based on their specific needs.
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
- Administered injections per physician orders while adhering to all safety guidelines.
- Observed patients' conditions closely; reported any changes in status or behavior immediately.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
- Responded quickly to emergency situations according to established protocols.
- Documented all activities accurately into electronic medical records system.
CMA
Rocky Mountain Healthcare
Colorado Springs
01.2022 - 12.2023
- Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
- Provided support in the development of treatment plans for patients under the direction of a physician.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
- Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
- Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
Starbucks
Shift supervisor Coffee Club
Colorado Springs, CO
03.2017 - 12.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Completed routine maintenance and repair.
- Updated and maintained databases with current information.
Education
High School Diploma -
Palmer High School
Colorado Springs, CO01-2016
Skills
- Supervision and leadership
- Time Management
- Customer Relations
- Analytical Thinking
- Critical Thinking
- FLUENT IN [LANGUAGE]
Timeline
CMA
Colorado Springs Neurological Associates
01.2024 - 09.2024
CMA
Rocky Mountain Healthcare
01.2022 - 12.2023
Fully Clean LLC
Manager,supervisor
01.2018 - Current
Starbucks
Shift supervisor Coffee Club
03.2017 - 12.2021
High School Diploma -
Palmer High School
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