Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Emma Lacy

Kettering,OH

Summary

Highly-motivated and responsible student with desire to take on new challenges. Strong work ethic, adaptability, exceptional interpersonal, and safety skills. Adept at working effectively unsupervised and quickly mastering new skills. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Office Personnel/Driver

RiversEdge Outfitters
Waynesville, OH
03.2022 - 09.2023
  • Assisted managers in developing individual schedules for employees.
  • Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
  • Addressed harassment allegations, work complaints or other employee and customer concerns.
  • Facilitated smooth passenger loading and unloading at designated route stops.
  • Assisted with loading and unloading boats when necessary.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Conducted pre-trip inspections prior to departure including verifying load details.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Cleaned interior of vans regularly including vacuuming floors and wiping down surfaces.
  • Verified that all passengers were seated before operating the bus.
  • Handled passenger emergencies or disruptions.

School Records Organizer

Ohio Conference Of Seventh Day Adventists
Kettering, OH
09.2022 - 05.2023
  • Worked with confidential papers to digitize and archive confidential medical/school records.
  • Computer data entry, working with multiple computer applications.
  • Reviewed all documentation prior to submission for accuracy and completeness.
  • Created and managed filing systems for easy access to records and documents.
  • Leveraged computer application skills to input and compile data gathered from various sources.
  • Modified existing software systems to enhance performance and add new features.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Barista/Baker

Starbucks
Centerville, OH
09.2020 - 05.2021
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Education

Some College (No Degree) - Computer And Information Systems Security

Sinclair Community College
Dayton, OH

Skills

  • Followed Safety Protocols
  • Active Listening
  • First Aid and CPR Certified
  • Anatomy and Physiology Labs and Classes
  • Chemistry Classes
  • Attention to Detail
  • Quality Assurance
  • Documentation Management
  • Excellent Customer Service
  • Public Safety
  • Safety Regulations
  • Decision-Making
  • Protecting People and Property

Languages

Spanish
Elementary

Certification

  • Network Engineering Entry Level Short-term certificate (NEEA.S.STC)
  • CPR Certificate
  • First Aid Certificate

Timeline

School Records Organizer

Ohio Conference Of Seventh Day Adventists
09.2022 - 05.2023

Office Personnel/Driver

RiversEdge Outfitters
03.2022 - 09.2023

Barista/Baker

Starbucks
09.2020 - 05.2021

Some College (No Degree) - Computer And Information Systems Security

Sinclair Community College

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Emma Lacy