Emma Laplow
Clermont,FL
Summary
Dynamic professional with a proven track record in high-paced environments, including a notable tenure at Walt Disney World Resort. Expert in enhancing customer experiences and streamlining operations, blending exceptional organizational skills with a friendly, positive attitude. Certified in Pediatric CPR and First Aid, demonstrating a commitment to safety and well-being.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Professional House Cleaner
Self Employed
12.2021 - Current
- Wiped walls, decoration, and appliances.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Changed bed linens and collected soiled linens for cleaning.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Managed workload across seven houses and satisfied customer needs for cleaning standards and details.
Professional Nanny
Anna and Matt Roberts
01.2020 - 01.2024
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted with light housekeeping duties as well as running errands.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Administered basic first-aid and medication in emergency situations.
- Prepared meals and snacks for children based on dietary guidelines.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Supervised children on playground to help develop physical and social skills.
- Transported children to and from activities using personal or family vehicle.
- Aided in supervision of swim and infant sleep training
Professional Nanny
Brandon and Lauren Ramirez
05.2019 - 01.2022
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted with light housekeeping duties as well as running errands.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Administered basic first-aid and medication in emergency situations.
- Prepared meals and snacks for children based on dietary guidelines.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Supervised children on playground to help develop physical and social skills.
- Transported children to and from activities using personal or family vehicle.
- Aided in supervision of swim and infant sleep training.
Disney World Restaurant Hostess
Walt Disney World Resort
09.2017 - 01.2020
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Checked in with servers to confirm preparedness before seating customers.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Bartending for over 30 servers. Maintain knowlege of 30+ wines
- Managed over 1,400 reservations on PC. Assisting over 30 servers and 15 hostesses with their needs. Assisting management in the needs of the restaurant.
Team Lead
McDonald's
08.2015 - 08.2017
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Operated register to process payments and collect cash payment for order totals.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Used proper techniques to prepare food and ingredients.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
American School
12.2018
Skills
- Supervision and leadership
- Computer Skills
- Analytical and Critical Thinking
- Customer Service
- Flexible and Adaptable
- Organization
- Residential Cleaning
Certification
CPR Certification
Pediatric CPR Certification
First aid Certification
Medical Terminology Certification
Human Anatomy Cerification
Timeline
Professional House Cleaner
Self Employed
12.2021 - Current
Professional Nanny
Anna and Matt Roberts
01.2020 - 01.2024
Professional Nanny
Brandon and Lauren Ramirez
05.2019 - 01.2022
Disney World Restaurant Hostess
Walt Disney World Resort
09.2017 - 01.2020
Team Lead
McDonald's
08.2015 - 08.2017
High School Diploma -
American School