Emma Laredo

Senior Traveler Support Specialist | April 2025 – Present.

• Guided service performance, internal communication, and engagement efforts to enhance support team effectiveness.
• Coordinate with cross-functional partners to align projects and share timely information.
• Mentor new team members and contribute to team-wide improvement efforts.
• Promoted to senior specialist due to leadership contributions. in recognition of leadership and team impact.

Traveler Support Specialist | October 2024 – April 2025.

• Partnered with departments to resolve customer issues and facilitate next steps in support processes.

Oversaw dock operations | May 2018 – October 2024.

• Ensured reliable dock operations and personalized guest service, facilitating smooth daily service for high-profile clientele.
• Delivered efficient, professional service through effective coordination with guests and team members.
• Cultivated strong client relationships through clear communication and consistent hospitality.

Coordinated reservation management and front-of-house operations to enhance service efficiency.

• Fostered seamless guest experiences through collaboration with service staff.
• Sustained a welcoming, organized dining environment during peak fine dining shifts.
• Maintained a welcoming, organized environment in a fast-paced fine dining setting.

Enhanced student support across pre-K through 5th grade by collaborating with lead teachers, assisting in lesson planning, and maintaining ongoing communication with teachers and parents.

• Assisted in lesson planning and assessed student progress to inform instructional strategies.
• Facilitated communication between teachers and parents to promote student success.
• Supported teachers in classroom activities | September 2022 – May 2024.

Assisted Residence Hall Director in managing daily operations to ensure effective residence hall functioning.

• Supported residence hall operations, facilitated student communications, and coordinated event planning to enhance student engagement.
• Promotional materials for residence hall programs and events reached students through timely creation and distribution.
• Handled multiple priorities and managed changing deadlines effectively using Microsoft Outlook.