Emma LaRoche
Avon
Summary
Dynamic Behavior Technician with expertise in crisis intervention and behavior management at Bierman Autism Centers. Proven ability to cultivate relationships and enhance patient engagement, while effectively communicating with families. Skilled in applying de-escalation techniques and fostering positive behavior, contributing to improved client outcomes and overall well-being.
Overview
5
5
years of professional experience
Work History
Behavior Technician
Bierman Autism Centers
Avon
02.2025 - Current
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Applied proven strategies to positively affect client behaviors.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Assisted patients improve social relationships and engagement.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Led individual and group therapy supporting prescribed procedures.
Barista/Shift Supervisor
Breadworks at Broad Ripple
Broad Ripple
06.2022 - 10.2025
- Lead barista operations, expertly crafting beverages and managing shifts
- Streamline kitchen processes, enhance customer service, and maintain a spotless work environment
- Spearhead digital marketing initiatives and social media campaigns, boosting online engagement
- Develop creative content strategies to enhance brand visibility and customer loyalty
- Lead cross-functional teams to streamline café operations, resulting in improved service speed and customer feedback
- Mentor new staff, fostering a culture of excellence
- Crafted exceptional beverages, mastered POS system, and elevated customer service, fostering a welcoming atmosphere for diverse clientele
- Collaborated seamlessly with team members, adapting to dynamic workflows and supporting colleagues to deliver outstanding service consistently
Barista/Cashier
Starbucks
Speedway
08.2024 - 12.2024
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Barista
Starbucks
Avon
05.2021 - 08.2021
- Crafted exceptional coffee drinks, mastered POS system, and maintained impeccable store cleanliness
- Developed strong multitasking skills in fast-paced environment
- Fostered positive team dynamics, contributing to seamless shift operations
- Assisted colleagues during peak hours, ensuring prompt and quality service delivery
Hostess
Bru Burger
Plainfield
10.2020 - 04.2021
- Welcomed and seated guests efficiently, managed reservations using Aloha system, and ensured smooth dining experiences, enhancing customer satisfaction
- Coordinated seating arrangements, handled phone inquiries, and maintained cleanliness standards, contributing to a well-organised dining atmosphere
- Facilitated carry-out orders, assisted with customer queries, and collaborated with staff to ensure prompt service and positive guest experiences
Education
Communications, art and design -
Butler University
Avon, IN04.2025
High school diploma -
Avon High School
Avon, IN04.2025
Skills
- Microsoft Office
- Public Relations
- Cleaning
- Coffee
- Leadership
- Food Service
- POS
- Host/Hostess
- Communication
- Cash Handling
- Organization
- Cashiering
- Social Media
- Team Building
- Time Management
- Inventory Management
- Conflict Resolution
- Customer Engagement
- Digital Marketing
- Beverage Innovation
- Training Development
- Beverage Crafting
- Café Management
- Customer Loyalty
- Customer Experience
- Multitasking
- Creative Problem Solving
- Beverage Presentation
- Social Skills
- Inventory Control
- Barista Training
- Workplace Hygiene
- Café Operations
- Customer Service
- Behavior management
- Team building
- Effective communication
- Crisis intervention
- Patient advocacy
- Behavior reduction procedures
- Decision-making
- Task prioritization
- De-escalation techniques
- Safety procedures
Timeline
Behavior Technician
Bierman Autism Centers
02.2025 - Current
Barista/Cashier
Starbucks
08.2024 - 12.2024
Barista/Shift Supervisor
Breadworks at Broad Ripple
06.2022 - 10.2025
Barista
Starbucks
05.2021 - 08.2021
Hostess
Bru Burger
10.2020 - 04.2021
Communications, art and design -
Butler University
High school diploma -
Avon High School
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