Summary
Overview
Work History
Education
Skills
Awards
Extracurricular Activities
Affiliations
Accomplishments
References
Timeline
Generic

Emma Lee

Commerce Charter Township,MI

Summary

Highly motivated Economics graduate with a strong background in sales, customer service, and project management. Dedicated to driving revenue growth, building client relationships, and delivering project objectives on-time and on-budget through teamwork and innovative solutions.

Overview

5
5
years of professional experience

Work History

Sales and Project Management Intern

Bosch
Plymouth, MI
05.2023 - 11.2023
  • Managed the entire sales process from start to finish, including developing tailored sales proposals and coordinating cross-functional project teams
  • Analyzed market trends and competitor activities to identify opportunities for growth
  • Developed and presented sales strategies to increase revenue, resulting in a 5% increase in revenue within designated product lines
  • Established and maintained relationships with key decision-makers, ensuring alignment with project objectives and high client satisfaction levels
  • Utilized Salesforce analytics to track project performance and revenue metrics
  • Collaborated with engineers, suppliers, and designers to ensure project progress met aggressive deadlines and milestones
  • Collaborated with engineering teams on projects that involved components requiring machine tools.

Customer Service Representative

Whole Foods
Ann Arbor, MI
02.2022 - 07.2023
  • Assisted over 50 customers daily, addressing inquiries and concerns to ensure a positive shopping experience
  • Managed and resolved issues for over 90 daily phone calls, including store-related questions and Amazon order support
  • Trained and onboarded new employees in customer service protocols, effectively handling customer complaints and Amazon package processes
  • Created a comprehensive step-by-step PowerPoint training guide for new employees to ensure consistent and thorough training, even when conducted by different trainers
  • Acted as a Rescue Shopper for Amazon Prime, ensuring timely and accurate order fulfillment during peak times.

Customer Wait Staff

Umami Sushi
Milford, MI
01.2019 - 03.2020
  • Increased revenue by up to 15% by upselling and recommending menu items, according to customer's taste's and interests
  • Learned to multitask and be efficient in a fast-paced environment while maintaining customer satisfaction
  • Trained new waiters, ensuring restaurant concepts were understood
  • Accommodated customers' dietary restrictions by recommending the best options and ensuring the food was prepared safely for the consumer
  • Collaborated with a 6-person staff to ensure customer satisfaction, ensuring guests felt comfortable to reach out to any available server for assistance.

Hall Manager

It's a Matter of Taste restaurant
Commerce Charter Township, Michigan
08.2018 - 08.2019
  • Greeted on average 600+ customers daily and escorted them to their table
  • Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service
  • Scheduled and organized 50+ reservations on the phone and in-person, and prioritized reservations to accommodate customers
  • Maintained warm customer relationships by remembering regulars' information, significantly increasing customer loyalty
  • Inspected the cleanliness of various parts of the restaurant and made necessary adjustments to ensure customer comfortability
  • Maintained a professional appearance by addressing customers' inquiries with strong listening skills and was able to find solutions to most problems by working efficiently with colleagues to ensure customer satisfaction
  • Addressed customer requests or complaints and escalated major complaints to management.

Education

B.A. - Economics

University of Michigan
Ann Arbor, MI
05.2024

Skills

  • Microsoft Excel
  • Word
  • PowerPoint
  • Salesforce
  • PowerBI
  • Project Management
  • Technical Sales
  • Budget Management
  • Team Leadership
  • Public Speaking
  • POS Systems
  • Customer-focused service
  • Critical thinking
  • Collaborative skills
  • Time management
  • Creativity and Problem-Solving
  • Attention to Detail
  • Interpersonal Skills
  • Adaptability

Awards

  • Team Member of the Month, 09/2022, Awarded in recognition of exemplary customer management skills and dedication to delivering exceptional service. Selected from among peers for consistent performance, positive contributions to team dynamics, and commitment to exceeding customer expectations.
  • Best Student of the Year Award, Awarded for dedication and outstanding performance in Korean language studies at the University of Michigan. Recognized by the President of the Korean Language Program for exceptional hard work, linguistic proficiency, and commitment to excellence.

Extracurricular Activities

SWIE, 08/2022, 05/2024, Engaged member of the Society of Women in Economics (SWIE) at the University of Michigan, actively contributing to initiatives aimed at promoting gender diversity and empowering women in the field of economics. Participated in professional development workshops, networking events, and community outreach programs, fostering collaboration and support among peers while advocating for gender equality in economics-related fields. IM Women's Lacrosse, 09/2021, 05/2024, Actively participated in the University of Michigan's Intramural Women's Lacrosse team, demonstrating commitment and teamwork through coordinated and led team practices, contributing to the development of skills and strategies. Fostered a positive team environment through effective communication and collaboration with teammates. Balanced academic responsibilities with athletic commitments, showcasing strong time management and organizational skills. Developed leadership abilities by mentoring new team members and assisting in organizing team activities and events.

Affiliations

  • SWIE August 2022 – May 2024

Engaged member of the Society of Women in Economics (SWIE) at the University of Michigan, actively contributing to initiatives aimed at promoting gender diversity and empowering women in the field of economics. Participated in professional development workshops, networking events, and community outreach programs, fostering collaboration and support among peers while advocating for gender equality in economics-related fields.

  • IM Women’s Lacrosse September 2021 – May 2024
    Actively participated in the University of Michigan's Intramural Women's Lacrosse team, demonstrating commitment and teamwork through coordinated and led team practices, contributing to the development of skills and strategies. Fostered a positive team environment through effective communication and collaboration with teammates. Balanced academic responsibilities with athletic commitments, showcasing strong time management and organizational skills. Developed leadership abilities by mentoring new team members and assisting in organizing team activities and events.

Accomplishments

  • Awarded as Team Member of the Month for September 2022 for exceptional customer management
    Awarded in recognition of exemplary customer management skills and dedication to delivering exceptional service. Selected from among peers for consistent performance, positive contributions to team dynamics, and commitment to exceeding customer expectations.
  • Awarded Best Student of the Year Award from University of Michigan Korean Language Program
    Awarded for dedication and outstanding performance in Korean language studies at the University of Michigan. Recognized by the President of the Korean Language Program for exceptional hard work, linguistic proficiency, and commitment to excellence.

References

References available upon request.

Timeline

Sales and Project Management Intern

Bosch
05.2023 - 11.2023

Customer Service Representative

Whole Foods
02.2022 - 07.2023

Customer Wait Staff

Umami Sushi
01.2019 - 03.2020

Hall Manager

It's a Matter of Taste restaurant
08.2018 - 08.2019

B.A. - Economics

University of Michigan
Emma Lee