Emma Lee
San Antonio,TX
Summary
Healthcare professional with an educational background in Pre-Nursing and direct patient care experience. Manages patient records and communications, ensuring compliance with healthcare regulations and promoting patient satisfaction. Committed to delivering compassionate care while supporting healthcare teams in achieving optimal patient outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Office Clerk
US Navy
JBSA Fort Sam Houston, San Antonio TX
08.2024 - Current
- Managed office supplies inventory, ensuring adequate stock levels for operational efficiency.
- Processed incoming and outgoing correspondence, maintaining accurate records and timely communications.
- Assisted in data entry tasks using Microsoft Teams, Excel, and Adobe Acrobat to support administrative functions.
- Organized files and documents, improving retrieval times and overall office organization.
- Counseled office personnel on administrative support for medical and administrative proceedings
- Conducted reporting/detaching and retention related interviews
- Prepared and maintained personnel security documents
- Processed patient information using electronic health record systems efficiently.
- Maintained accurate medical records, ensuring compliance with privacy regulations.
- Organized patient files and documents for quick retrieval and improved efficiency.
- Managed incoming calls professionally, directing inquiries to appropriate personnel while minimizing interruptions to office productivity.
- Maintained strict confidentiality standards when discussing sensitive matters with patients or other healthcare professionals.
- Assisted in the training and orientation of new hires to ensure seamless integration into the office team.
- Collaborated closely with relevant department teams to ensure efficient service member/patient transfer
CNA
Woodland Care Center
Woodland, WA
11.2023 - 07.2024
- Assisted patients with daily living activities, enhancing overall comfort and well-being.
- Monitored vital signs, documenting changes to ensure timely medical response.
- Collaborated with nursing staff to implement individualized care plans for residents.
- Maintained cleanliness and organization in patient areas, promoting a safe environment.
- Communicated effectively with patients and families regarding care procedures and updates.
- Supported rehabilitation programs by encouraging patient participation in therapeutic exercises.
- Trained new staff on best practices for patient care and safety protocols.
- Ensured accurate documentation of patient records, improving compliance with healthcare regulations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
CNA
Vintage Years, Belamour Care
Battle Ground, WA
07.2023 - 11.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and Alzheimer's/Dementia.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Documented patient information and care activities in electronic health record.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Education
Associate of Arts - Pre-Nursing
Clark College
Vancouver, WA06-2027
Skills
- Critical thinking
- Professional telephone etiquette
- Effective communication
- Healthcare compliance
- Patient confidentiality maintenance
- Conflict resolution techniques
- Interpersonal relationship building
- Electronic health records management
- Detail-oriented nature
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Time management
- Basic life support
- Compassionate communication
- Complex Problem-solving
Certification
- CNA - Certified Nurse Assistant
Timeline
Medical Office Clerk
US Navy
08.2024 - Current
CNA
Woodland Care Center
11.2023 - 07.2024
CNA
Vintage Years, Belamour Care
07.2023 - 11.2023
Associate of Arts - Pre-Nursing
Clark College