Emma Leggett
Auburn,IN
Summary
I am an ambitious and dedicated worker with excellent communication, organization, and clerical skills . Aiming to leverage my abilities to successfully fill the vacancy at your company. I believe that my work experience, acquired skills, and strong work ethic make me a competent candidate for your listed position.
Overview
7
7
years of professional experience
Work History
Member Consultant II
Interra Credit Union
Shipshewana, IN
10.2023 - Current
- Welcomed customers and offered pleasant service during entire transaction.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met and exceeded sales goals by promoting bank products and services in customer interactions.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
Receptionist/Veterinary Assistant
LaGrange Veterinary Clinic
LaGrange, IN
03.2022 - 05.2023
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
- Welcomed large volume of guests and improved overall customer service.
- Processed cash, check, and debit/credit card payments as well as updated accounts to reflect balance changes.
- Updated accounts to reflect balance changes.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Entered in new client intake forms into our system.
- Using AVIMARK to maintain patient medical charts and daily schedule.
- Obtained information and history from clients to maintain medical charts.
- Updated and recorded customer or client information to maintain accounts.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Administered vaccines to animals and delivered blood and lab results.
- Prioritized and accomplished multiple tasks simultaneously to complete projects under pressure.
Hostess/Waitress
Mulligans Restaurant and Pub
Angola, IN
05.2017 - 05.2023
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Patient Care Technician
Parkview Randallia
Fort Wayne, IN
06.2021 - 03.2022
- Strictly follow HIPPA laws.
- Daily use of EPIC charting system to maintain patient charts.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Restocked unit frequently with necessary medical supplies.
- Kept instruments and equipment clean and sanitized.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Certified Nursing Assistant
Millers Merry Manor Nursing Home
LaGrange, IN
04.2019 - 05.2021
- Strictly follow HIPPA laws.
- Daily use of Point of Care charting system to maintain patient charts.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
High School Diploma -
Prairie Heights High School
Lagrange, IN05.2021
Skills
- Customer service satisfaction
- Strong communication and social skills
- Outgoing personality
- Banking experience
- Clerical skills Cash, check, and debit and credit card transactions
- Patient chart management
- Ambitious and dependable worker
- Adaptable
- Medical terminology
- On the job learning
- Vital signs and blood sugar monitoring
- Patient care
- Patient rounding; daily caretaking
- Professional Bedside Manner
Languages
American Sign Language
Professional
American Sign Language
- I am able to assist in American Sign Language (ASL) translation, I took 4 years of ASL throughout high school and frequently interact and with the deaf community. I am currently employed as a receptionist at LaGrange Veterinary Clinic where I get to utilize my American Sign Language to communicate with multiple hearing impaired clients, and interpret during appointments and explanations.
Professional References
Paris Allen- Veterinary Assistant, LaGrange Veterinary Clinic
Coworker at LaGrange Veterinary Clinic
Known for: 10 years
(260)-336-2966
Jordan Bontrager - Veterinary Technician, LaGrange Veterinary Clinic
Cowoerker at Lagrange Veterinary Clinic
Known for: 6 years
(260)-444-7677
Leslie Forbush- Manager at LaGrange Veterinary Clinic
Coworker at LaGrange Veterinary Clinic
Known for: 2.5 years
(269)-506-3179
Timeline
Member Consultant II
Interra Credit Union
10.2023 - Current
Receptionist/Veterinary Assistant
LaGrange Veterinary Clinic
03.2022 - 05.2023
Patient Care Technician
Parkview Randallia
06.2021 - 03.2022
Certified Nursing Assistant
Millers Merry Manor Nursing Home
04.2019 - 05.2021
Hostess/Waitress
Mulligans Restaurant and Pub
05.2017 - 05.2023
High School Diploma -
Prairie Heights High School
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