Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Head Lifeguard
YMCA
Plant City, FL
10.2021 - Current
Created a safe environment for swimmers through active supervision and vigilance.
Educated patrons about pool policies and regulations while promoting an enjoyable atmosphere at the facility.
Developed and implemented aquatic programs such as swim lessons, water aerobics classes, and recreational swim activities.
Evaluated employees' performance during drills or mock rescues to identify areas of improvement.
Provided emergency assistance when needed, including administering CPR and first aid.
Instructed swim classes to children with disabilities or special needs.
Swim Instructor
YMCA
Plant City, FL
08.2023 - Current
Provided swimming instruction to individuals and groups of all ages.
Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
Scheduled private lessons upon request from clients interested in more personalized instruction.
Call Center Representative
Eagle Pharmaceuticals
Lakeland, FL
11.2023 - 01.2024
Resolved customer complaints in a timely manner to ensure customer satisfaction.
Maintained accurate records of customer interactions for future reference.
Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Maintained high levels of professionalism while interacting with customers via phone or email.
Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Retail Associate
Berry Sweet Acres
Plant City, FL
02.2024 - 04.2024
Operated cash register to process payments from customers.
Assisted customers in finding products, answered questions, and made product recommendations.
Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.