Emma Lewis
Uniontown,OH
Summary
Elevating Millwood Associates sales performance, I leveraged expert coaching techniques and sales strategy development to significantly boost team outcomes. By building trust with staff and enhancing skills, I not only improved closing ratios but also cultivated a collaborative environment, driving productivity and exceeding individual and team sales goals. My approach combines strategic innovation with a focus on impactful communication and team training.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Sales Coach
Millwood Associates - Allstate
Cuyahoga Falls, OH
06.2024 - Current
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Enhanced team''s closing ratios through in-depth training on effective communication and negotiation tactics.
- Established clear expectations for performance standards while providing ongoing mentorship to help sales professionals exceed goals consistently.
- Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
- Increased sales performance by implementing tailored coaching strategies for individual team members.
- Cultivated strong relationships with team members, fostering trust, respect, and collaboration that led to increased productivity.
- Developed customized coaching plans, addressing specific skill gaps and needs within the sales force.
- Revamped outdated sales scripts, resulting in higher quality interactions with prospects during cold calls or followups.
- Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
- Evaluated sales metrics, identifying areas for improvement and recommending actionable steps toward success.
Licensed Sales Producer
Millwood Associates - Allstate
Cuyahoga Falls, OH
11.2022 - 06.2024
- Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
- Streamlined the sales process by utilizing technology tools for efficient data management and communication.
- Collaborated with team members to develop innovative sales strategies for maximizing profitability.
- Streamlined administrative tasks such as processing applications, updating records, collecting premiums to ensure smooth operations during peak periods.
- Expanded client base by proactively reaching out to potential customers via cold calls, emails, and social media outreach.
- Assisted in the training of new hires by sharing best practices, product knowledge, and proven sales techniques.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Built long-term relationships with clients through consistent communication, trust-building, and professionalism.
- Exceeded revenue goals by upselling additional coverage options and cross-selling complementary productsservices.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Department Coordinator
Gabriel Brothers
North Canton, OH
02.2022 - 11.2022
- Facilitated regular departmental meetings, promoting open communication and alignment on goals and priorities.
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Enhanced employee morale through recognition programs and team-building activities designed to foster camaraderie within the department.
- Developed and implemented training programs to enhance staff skills and productivity.
- Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
Associate
Gabriel Brothers
01.2022 - 02.2022
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Northwest High School
Canal Fulton, OHSkills
- Sales process management
- Objection handling
- Sales strategy development
- Sales Training
- Pipeline Management
- Coaching Techniques
- Closing Techniques
- Cross-selling techniques
- Sales team training
Certification
Property and Casualty Insurance License
(In progress): Life and Health Insurance License
Timeline
Licensed Sales Coach
Millwood Associates - Allstate
06.2024 - Current
Licensed Sales Producer
Millwood Associates - Allstate
11.2022 - 06.2024
Department Coordinator
Gabriel Brothers
02.2022 - 11.2022
Associate
Gabriel Brothers
01.2022 - 02.2022
Northwest High School