Emma Limon
Pittsburg,CA
Summary
Experienced professional seeking a position in the dynamic and supportive Medical Community. Committed to continuous learning, personal growth, and making meaningful contributions. Capable and confident in handling various tasks independently, with excellent communication skills in both English and Spanish, both written and spoken.
Overview
3
3
years of professional experience
Work History
BDC Associate
Concord Honda
1461 Concord Ave,Concord CA 94520
05.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Improved reporting accuracy, implementing new data management system.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Conducted comprehensive competitor analysis to guide strategic planning efforts.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Negotiated with suppliers to secure cost-effective contracts, improving company's bottom line.
- Enhanced brand visibility, orchestrating participation in industry events and conferences.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
- Achieved significant savings by renegotiating vendor contracts, focusing on mutual benefits.
- Led cross-functional team to launch new product line, meeting all project milestones.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Reduced employee turnover by developing comprehensive employee engagement program.
- Enhanced operational efficiency, implementing new software tools across departments.
- Improved team collaboration by initiating regular coordination meetings.
Cashier
El Burro Veloz
Antioch
12.2021 - Current
- Handled high transaction volumes
- Managed and reduce wait times
- Resolved customer complaints effectively
- Manages multiple languages.
Barista
Starbucks
Antioch
09.2021 - 12.2021
- Customer service
- Coffee brewing equipment knowledge
- Point of sales (POS) system
- Engage with difficult customers.
Education
Graduate - General Education
Pittsburg High School
Pittsburg, CAPhlebotomy Technician Training -
Cal Regional
Pittsburg, CACertified Nurse Assistant -
Pittsburg Adult Education Center
Pittsburg, CA08.2022
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Cash Handling
- Customer Engagement
- Workplace Safety
- Relationship Building
- Work Planning and Prioritization
Licensecertification
- Certified Nurse Assistant, California, 08/2022
- Phlebotomy Technician, California, 03/2024
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
BDC Associate
Concord Honda
05.2024 - Current
Cashier
El Burro Veloz
12.2021 - Current
Barista
Starbucks
09.2021 - 12.2021
Graduate - General Education
Pittsburg High School
Phlebotomy Technician Training -
Cal Regional
Certified Nurse Assistant -
Pittsburg Adult Education Center