Summary
Overview
Work History
Education
Skills
Timeline
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Emma Lind

Fayetteville,AR

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
Oak Brook, IL
10.2022 - Current
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Memorized official and off-menu coffee and tea preparations.
  • Supported highest standards of conduct and service to support company reputation.
  • Described menu items to customers and suggested products based on stated preferences.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.

Barista Shift Lead

Dunkin' Donuts
Lombard, IL
06.2022 - 08.2022
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Supported highest standards of conduct and service to support company reputation.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Established and adjusted ordering parameters to manage inventory.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Explained goals and expectations required of trainees.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Coached staff on strategies to enhance performance and improve customer relations.

Barista

Dunkin' Donuts
Oakbrook Terrace, IL
08.2021 - 05.2022
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Collected payments and provided accurate change.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Helped train new associates about the ins and outs of the job

Sales Associate

Ace Hardware
Elmhurst, IL
07.2020 - 06.2021
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.

Education

High School Diploma -

York Community High School
Elmhurst, IL
05.2023

Associate of Science - Accounting

University of Arkansas, Fayetteville
Fayetteville, AR

Skills

  • Professional Demeanor
  • Solid Problem Solver
  • Friendly and Outgoing
  • Positive and Professional
  • POS System Operation
  • Active Listener
  • Up-Selling
  • Food Preparation
  • Team Leadership
  • Excellent Math Skills

Timeline

Barista

Starbucks
10.2022 - Current

Barista Shift Lead

Dunkin' Donuts
06.2022 - 08.2022

Barista

Dunkin' Donuts
08.2021 - 05.2022

Sales Associate

Ace Hardware
07.2020 - 06.2021

High School Diploma -

York Community High School

Associate of Science - Accounting

University of Arkansas, Fayetteville

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Emma Lind