Emma Linder
Akron,OH
Summary
Operations Administrator dedicated to empowering leaders in becoming relationship-focused professionals
Overview
13
13
years of professional experience
Work History
Operations Administrator
MAU at Chick-fil-A Supply
01.2025 - Current
- Oversaw GM calendar, coordinating meetings and events for distribution center.
- Managed office supplies budget, culture events, and celebrations efficiently.
- Created purchase orders and coordinated with suppliers for operational needs.
- Supported culture council in planning staff engagement events.
- Collaborated with suppliers to develop swag for milestone celebrations.
- Arranged travel logistics for leaders and team members for training at other DCs.
- Managed day-to-day office operations, including shipping, courier services, and inventory levels.
- Coordinated with daily catering services to ensure consistent levels of food while staying within the meals budget.
Recruitment Consultant
DOUBLESTAR, INC.
11.2021 - 01.2025
- Managed high volume full lifecycle recruitment consistently owning 80 to 100 requisitions
- Leveraged network and sourcing tools to successfully fill 20 + jobs a month
- Partnered with compensation, benefits and HR operations to update job descriptions and compensation packages to stay competitive to the best talent
- Analyzed candidate data to guide consulting clients on best practices to increase placement
- Guide internal employee concerns and connect with employee relations team for resolution
Human Resource Consultant
CRUMBL COOKIES
01.2021 - 11.2021
- Built out and implemented HR policies and procedures for 3 new franchise locations
- Created compensation and benefits structures to align with market conditions and budget demands
- Reviewed and updated internal employee relations policies to ensure accurate and effective procedures
- Advised employees and leaders on employee relations, concerns and documentation
- Conducted investigations regarding escalated employee misconduct or complaints
- Created succession plans and promotion paths to improve staff retention, engage employees, and exceed company goals
- Recruited for all 3 grand openings ensuring there was staff and leadership to run efficiently
- Planned and coordinated company team-building events
- Designed and implemented employee performance evaluation process and merit program
- Developed a user-friendly employee handbook for easier updating and maintenance
- Devised training programs for new and existing employees
Processor
NATIONWIDE INSURANCE
08.2018 - 08.2020
- Reviewed commercial new business applications to ensure eligibility for insurance coverage
- Collaborated with insurance agents and underwriters to ensure accurate coverage, client quotes, and policies
- Provided instrumental internal feedback on new systems as part of process improvement committee
Director of Guest Experience
CHICK-FIL-A
05.2013 - 08.2018
- Created systems after effectively looking at data and results to determine how to improve guest experience
- Collaborated on hiring campaigns to attract top talent.
- Developed a new hire training program
- Monitored and mentored the training team on new hire training as well as new rollout training
- Implemented promotional strategies to drive business success
- Supervisor, Team Leader, Team Member
Education
Bachelor of Applied Science - Organizational Management, Human Resource Management Concentration
SANTA FE COLLEGE
12.2021
Skills
- Oracle
- ICIMS
- AWD
- Workday
- PeopleSoft
- Google Suite
- Microsoft Office
Timeline
Operations Administrator
MAU at Chick-fil-A Supply
01.2025 - Current
Recruitment Consultant
DOUBLESTAR, INC.
11.2021 - 01.2025
Human Resource Consultant
CRUMBL COOKIES
01.2021 - 11.2021
Processor
NATIONWIDE INSURANCE
08.2018 - 08.2020
Director of Guest Experience
CHICK-FIL-A
05.2013 - 08.2018
Bachelor of Applied Science - Organizational Management, Human Resource Management Concentration
SANTA FE COLLEGE
Hobbies and Interests
- Crafting Enthusiast
- Iced Coffee Infatuated
- New Experiences Connoisseur