Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Liptak

Huntley,IL

Summary

Adept at enhancing guest experiences and sales through exceptional service and upselling techniques, I excelled in high-volume dining environments at Texas Roadhouse. Leveraging strong multitasking abilities and a strong work ethic, I skillfully managed multiple tables, ensuring order accuracy and prompt service. My collaborative spirit and guest engagement skills contributed to positive dining experiences and efficient team workflows.

Overview

3
3
years of professional experience

Work History

Server

Texas Roadhouse Restaurant
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.

Server

Chili's Restaurant
10.2021 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

High School Diploma -

Huntley High School
Huntley, IL
05.2021

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Cash Handling
  • Memory retention
  • Cleanliness standards
  • High-volume dining
  • Food safety understanding
  • Order Accuracy
  • Suggestive Selling

Timeline

Server

Texas Roadhouse Restaurant
04.2023 - Current

Server

Chili's Restaurant
10.2021 - 04.2023

High School Diploma -

Huntley High School
Emma Liptak