Emma Liuzzi
Summary
Senior Internal Community & Communications professional specializing in Digital Employee Experience (DEX) initiatives, cross-functional collaboration, and internal communication management. Skilled in developing and executing communication strategies, supporting senior leadership, and enhancing employee engagement through innovative tools.
Overview
7
7
years of professional experience
Work History
Senior Manager,Internal Community & Communications
Calix Inc
02.2023 - Current
- Led Internal Communications Overhaul: Redesigned internal messaging channels, reducing information clutter by 35% and enhancing clarity across company-wide communications.
- Enhanced Employee Experience through Cross-Functional Collaboration: Partnered with cross-functional teams to ensure communications were clear, effective, and consistent with overall strategy, improving employee experience.
- Developed and Implemented Digital Employee Experience (DEX) Strategies: Created DEX processes, tools, and standards; led initiatives, including focus groups to guide DEX strategy, boosting engagement and satisfaction.
- Launched Innovative Employee Engagement Programs: Initiated and promoted the first employee podcast featuring the C-Suite Executive Team; launched engagement initiatives improving retention by 20% within 12 months and boosting employee engagement by 45% using AI-driven communication tools.
- Supported Executive Leadership Communications: Advised executive and senior leadership on effective change communication and crisis management; supported speeches and presentations; drove company-wide communications and high-stakes leadership addresses.
- Aligned Employee Work with Strategic Objectives: Cultivated a deep understanding of strategic objectives, ensuring employees felt their work was aligned with company goals, fostering increased engagement and purpose.
- Introduced Innovative Tools for Administrative Connection: Developed new programs and introduced innovative tools to create moments of administrative connection at scale, enhancing internal community and collaboration.
- Strengthened Employee-Seller Connections: Partnered with External Customer community teams to enable greater employee connection with the seller base, facilitating in-person interactions and creating surprise-and-delight experiences.
- Boosted employee engagement by 65% through implementing gamification strategies—such as personalized badges and a live leaderboard system—and launching rewards and recognition programs to promote employee advocacy.
- Spearheaded the launch and management of employee intranet on the Simpplr platform , introducing innovative tools and programs to enhance employee community at scale.
- Led company-wide communications, managing key channels like newsletters, all-hands content, employee spotlights, roadmap updates, and podcasts; developed and approved high-stakes communications across emails, presentations, intranet, Slack, and Teams.
- Collaborated with the Knowledge Management Team to build an integrated internal knowledge base and Employee Search across the intranet, Slack, and Teams, fostering collaboration and community through shared knowledge and resulting in increased employee engagement.
Senior Manager, Internal Communications
Qlik Technologies Inc.
02.2022 - 02.2023
- Developed and executed internal communication strategies to drive employee engagement and promote company culture, creating compelling materials like newsletters, presentations, and videos.
- Collaborated with departments and stakeholders to ensure consistent and aligned messaging across the organization; served as a liaison for gathering information for communication initiatives.
- Managed internal communication channels , including the company's intranet, ensuring timely and relevant content; monitored and analyzed employee feedback to enhance communication strategies.
- Planned and organized company-wide events and initiatives that supported employee success and fostered a positive work culture; trained and supported team members on effective communication techniques.
- Continuously evaluated and improved internal communication processes to enhance employee engagement and contribute to overall organizational success.
Internal Communications Specialist
TJX Companies Inc.
10.2020 - 02.2022
- Boosted company morale by coordinating in-person and virtual team-building events, leading to increased employee satisfaction and engagement.
- Collaborated with HR to develop effective onboarding materials , ensuring seamless new-hire integration into company culture and reducing onboarding time by 12%.
- Enhanced executive visibility by strategically placing thought leadership articles on internal platforms and creating engaging newsletter content using Contact Monkey, resulting in improved internal communication metrics.
Executive Communication Manager
Lexus of Watertown
07.2019 - 10.2020
- Conducted competitive intelligence and market analysis to identify trends and client needs, refining product positioning to outperform competitors.
- Collaborated with executive leadership and cross-functional teams (product, sales, marketing, consulting) to develop go-to-market strategies for new products, ensuring seamless and impactful launches.
- Strengthened cross-departmental alignment by building relationships and onboarding Slack as the asynchronous communication tool connecting all dealership departments.
- Became a Slack Certified Workplace Administrator.
Communications Specialist
Chapter 2 PR Agency
10.2017 - 06.2019
- Produced and distributed internal and external communications.
- Coordinated press releases and handled press inquiries.
- Communicated with media weekly to build relationships and optimize press coverage.
- Helped with photo and video production and performed visual and sound editing tasks.
- Achieved a 50% increase in speaking engagements.
- Drove a 30% increase in positive media mentions.
Education
MBA - Integrated Marketing Communications
Georgetown University
Washington, DCBBA - Strategic Design And Business Management
Parsons School of Design
New York City Slack Workspace Administrator Certified
Slack
06-2023
Microsoft Copilot: Your AI Companion
Coursera
02-2023
Khoros Community Manager Certified
Khoros
11-2022
Skills
- Internal Communication and Collaboration
- Project and Content Management
- Employee Experience and Success
- Analytics and Reporting
- Change and Crisis Management Communications
- Digital Employee Experience (DEX)
Timeline
Senior Manager,Internal Community & Communications
Calix Inc
02.2023 - Current
Senior Manager, Internal Communications
Qlik Technologies Inc.
02.2022 - 02.2023
Internal Communications Specialist
TJX Companies Inc.
10.2020 - 02.2022
Executive Communication Manager
Lexus of Watertown
07.2019 - 10.2020
Communications Specialist
Chapter 2 PR Agency
10.2017 - 06.2019
MBA - Integrated Marketing Communications
Georgetown University
BBA - Strategic Design And Business Management
Parsons School of Design
Slack Workspace Administrator Certified
Slack
Microsoft Copilot: Your AI Companion
Coursera
Khoros Community Manager Certified
Khoros
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