Emma Long
Conshohocken,PA
Summary
Dedicated pastry professional committed to building a hardworking team, upholding high standards of quality and increasing sales. Proven track record of efficient operations and continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pastry Production Manager - Key Holder
Flakely Gluten Free
Manayunk, Pennsylvania
08.2024 - Current
- Delegate weekly production tasks based on business needs
- Prepare wholesale orders for distribution
- Maintain a clean, positive work environment
- Work with team members to produce a variety of gluten free breads & pastries
- Act as head cake decorator
- Maintain inventory of product, ingredients & supplies
- Serve customers via retail window on a daily basis - giving recommendations to best suit their needs
General Manager - Key Holder
Kelly's Bake Shoppe
Burlington, Canada
08.2020 - 07.2024
- Create and oversee weekly production schedule to maintain par levels of product based on historical data
- Manage inventory, placing weekly orders with suppliers as needed
- Conceptualize new products that follow company standards for taste, aesthetic and food cost
- Maintain profitability via regular calculations of COGS; meeting KPI's
- Assist founders in leading weekly and monthly managerial and staff meetings
- Create weekly staffing schedule to meet labor cost targets
- Perform duties associated with HR (hiring, firing, staff development & training)
- Fill in where needed as FOH, BOH, Barista, Dishwasher
Pastry Cook - Key Holder
Zahav LLC
Philadelphia, Pennsylvania
09.2019 - 03.2020
- Worked under pastry sous chef to prepare components for dessert menu items
- Plated all desserts unassisted each evening for the duration of service
- Filled in for morning shift to complete tasks otherwise performed by pastry/sous chefs on their respective days off
- Assisted with inventory maintenance & ordering
- Assisted in the training of new pastry cook hires/stages
Baking and Pastry Extern
Kome
Curacao, Dutch Antilles
11.2018 - 01.2019
- Assisted pastry chef/owner with creation of all components for dessert menu, special orders & prix fixe menus
- Assisted executive chef in creation of specialty breads, feeding sourdough starter daily
- Plated all desserts during lunch and dinner service on a daily basis
- Conceptualized feature menu items for weekly brunch service, seasonal cookie boxes, and rotating seasonal ice cream flavors
Baker's Apprentice, Front of House, Back of House - Key Holder
Aux Petits Delices
Wayne, PA
10.2017 - 01.2018
- Worked with customers to fulfill pastry, chocolate and custom cake orders in person and over phone
- Completed duties associated with opening and closing of shop
- Worked alongside bakers and pastry chef to assist in all steps of bakery production and decoration
Cashier, Lead Line Cook, Shift Lead, Social Media - Key Holder
More Than Q Barbecue Co
Stockton/Lambertville, NJ
04.2014 - 10.2016
- Aided head chef and employees in filling orders and maintaining a clean and orderly environment
- Advertised specials and events through social media
- Lead production, delegating tasks to other staff to prep for service
- Assisted ownership with maintaining inventory
Education
Baking and Pastry AOS -
The Culinary Institute of America
Hyde Park, NY09.2019
2 ½ years completed - Studio Arts
Muhlenberg College
Allentown, PASkills
- Business forecasting
- Staffing management
- KPI tracking
- Production scheduling
- Cost control
- Team development
- Allergen awareness
- Ingredient knowledge
- Pastry preparation
References
Available upon Request
Websites
Awards
- Bread Alone Bakery Scholarship, 06/01/18
- Presidential Scholarship, 05/01/19
- Katherine Angell Award of Excellence, 09/01/19
Activities
Culinary Institute of America Class Group Leader, 01/01/18
Certification
- ProChef Level 1 - September 2019
- ServSafe Food Manager - February 2025
Accomplishments
- Bread Alone Bakery Scholarship (CIA) - June 2018
- Presidential Scholarship (CIA) - May 2019
- Catherine Angell Award of Excellence (CIA) - September 2019
References
References available upon request.
Timeline
Pastry Production Manager - Key Holder
Flakely Gluten Free
08.2024 - Current
General Manager - Key Holder
Kelly's Bake Shoppe
08.2020 - 07.2024
Pastry Cook - Key Holder
Zahav LLC
09.2019 - 03.2020
Baking and Pastry Extern
Kome
11.2018 - 01.2019
Baker's Apprentice, Front of House, Back of House - Key Holder
Aux Petits Delices
10.2017 - 01.2018
Cashier, Lead Line Cook, Shift Lead, Social Media - Key Holder
More Than Q Barbecue Co
04.2014 - 10.2016
- ProChef Level 1 - September 2019
- ServSafe Food Manager - February 2025
Baking and Pastry AOS -
The Culinary Institute of America
2 ½ years completed - Studio Arts
Muhlenberg College
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