Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Emma Long-Primeaux

Rockford,IL

Summary

Dynamic professional with a proven track record at DoorDash, specializing in customer service and problem-solving. Known for exceptional communication skills and tech-savviness, driving efficient delivery processes and high customer satisfaction rates. Successfully enhanced guest experiences in fast-paced environments, notably at Coral Cove Family Fun Center. Career aspirations include leveraging expertise to further enhance operational efficiency and guest engagement within the hospitality sector.

Overview

5
5
years of professional experience

Work History

Dasher

DoorDash
Rockford, IL
08.2022 - Current
  • Specialized in food, grocery, and pharmaceutical deliveries.
  • Cultivated communicative relationships with customers.
  • Followed company standards including maintaining communicativeness with customers, efficiency in transferring goods from store to customer, and aiding resolutions in the event of missing or incorrect items.
  • Task organization skills demonstrated in effectively shopping for and purchasing groceries and/or pharmaceutical items.

Crew Member

Wendy's
South Beloit, IL
06.2021 - 07.2022
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.

Arcade Attendant

Coral Cove Family Fun Center
South Beloit, IL
08.2019 - 03.2020
  • Handled guest check-in and waivers.
  • Handled preparing and serving concessions.
  • Interacted with guests to encourage play and aid in explaining games.
  • Maintained assigned area, performing minor equipment repairs and keeping aisles clear for easy access.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.

Education

Bachelor of Science - Psychology

Rockford University
Rockford, IL
12-2024

High School Diploma -

South Beloit Sr. High School
South Beloit, IL
05-2022

Associate of Science -

Blackhawk Technical College
Janesville, WI
01-2022

Associate of Science -

Rock Valley College
Rockford, IL
01-2021

Skills

  • Patience and tolerance
  • Environmental consciousness
  • Safety awareness
  • Tech-savviness
  • Professional appearance
  • Cash handling proficiency
  • Reliability and punctuality
  • Excellent time management
  • Customer service
  • Excellent communication
  • Quick learner
  • Valid Driver's license
  • Problem-solving

Affiliations

  • Participated in American Sign Language (ASL) club through Rockford University
  • Joined The Honorary Society's Psi Chi through Rockford University
  • Maintained officer position of Secretary through Psi Chi

Accomplishments

  • Distinguished Scholar through Rockford University 2022-2024
  • Graduated Magna Cum Laude
  • Charles and Diane Colman Scholarship for Rockford University

Languages

English
Professional

Timeline

Dasher

DoorDash
08.2022 - Current

Crew Member

Wendy's
06.2021 - 07.2022

Arcade Attendant

Coral Cove Family Fun Center
08.2019 - 03.2020

Bachelor of Science - Psychology

Rockford University

High School Diploma -

South Beloit Sr. High School

Associate of Science -

Blackhawk Technical College

Associate of Science -

Rock Valley College

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Emma Long-Primeaux