Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emma Lucana

Melville,NY

Summary

Proven team player with a strong background in fast-paced food service environments. Excelled in customer engagement and problem-solving, enhancing customer satisfaction and streamlining order management. Demonstrated exceptional teamwork and collaboration skills, coupled with a commitment to maintaining high cleanliness standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills, and strong ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Chipotle Crew Member

Chipotle Grill
04.2024 - 07.2024
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Accurately operated cash register to process customer payments.
  • Observed customer purchases in line and differentiated between standard portions.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Documented customer orders and conveyed special requests to kitchen staff.

Tropical Smoothie Café Crew Member

Tropical Smoothie Café
11.2022 - 12.2023
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Accurately operated cash register to process customer payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Prepared salads and sandwiches for customers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

McDonald's Crew Member

McDonald's
06.2022 - 11.2022
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Stocked shelves to organize aisles in assigned department.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked front counter, drive-thru and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Assisted other team members to achieve goals.
  • Collaborated with team members to complete orders.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Accurately operated cash register to process customer payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Brewed coffee and tea and changed out drink station syrups.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

High School Diploma -

Walt Whitman High School
Huntington Station, NY
06.2024

Skills

  • Customer Engagement
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Flexible Schedule
  • Verbal and written communication
  • Cleaning
  • Time Management
  • Clear Communication
  • Inventory Restocking
  • Order Management
  • Equipment Maintenance

Languages

Spanish
Professional Working

Timeline

Chipotle Crew Member

Chipotle Grill
04.2024 - 07.2024

Tropical Smoothie Café Crew Member

Tropical Smoothie Café
11.2022 - 12.2023

McDonald's Crew Member

McDonald's
06.2022 - 11.2022

High School Diploma -

Walt Whitman High School

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Emma Lucana