Emma Lucas
Salem
Summary
Dynamic professional with extensive experience as a Jail Deputy at Clackamas County Sheriff's Office, excelling in inmate management and crisis intervention. Proven ability to enhance facility security through effective surveillance monitoring and conflict resolution, while fostering positive relationships with diverse populations. Committed to continuous improvement and maintaining a safe environment for all.
Overview
8
8
years of professional experience
Work History
Jail Deputy
Clackamas County Sheriff's Office
01.2023 - Current
- Contributed to the overall security of the facility by conducting regular perimeter checks and maintaining surveillance equipment.
- Coordinated work assignments for trustee inmates, maximizing productivity while providing valuable skills development opportunities.
- Participated in emergency response teams, demonstrating preparedness and aptitude for handling critical situations within the jail environment.
- Utilized effective communication skills when interacting with diverse populations including attorneys, family members, and other law enforcement agencies on behalf of incarcerated individuals.
- Led de-escalation efforts during conflict situations, resolving issues amicably while preserving the safety of all involved parties.
- Continuously updated knowledge of relevant policies and best practices through participation in professional training workshops.
- Responded promptly to emergencies within the facility, minimizing potential harm to inmates and staff members alike.
- Interviewed inmates to obtain information and evidence.
- Collaborated with medical personnel to provide necessary care for inmates, addressing physical and mental health needs effectively.
- Streamlined booking procedures for efficient processing of new inmates.
- Administered appropriate disciplinary actions as needed based on established guidelines while maintaining fairness and consistency across cases.
- Conducted thorough cell inspections to prevent contraband items from entering or remaining within the facility.
- Supported reintegration efforts by connecting eligible inmates with community resources upon their release from custody.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Prepared reports to document incidents and violations.
- Assisted in intake and release of inmates.
- Transported inmates to and from court hearings, medical appointments and other locations.
Accounts Receivable Clerk
Captiol Auto Group
09.2021 - 08.2022
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
Correctional Officer
Oregon Department of Corrections
11.2020 - 09.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Interviewed inmates to obtain information and assess needs.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Administered drug tests to inmates.
- Interviewed inmates to obtain information and evidence.
Administrative Specialist
Wilco
02.2017 - 11.2020
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
Education
Bachelor of Science - Sociology
Western Oregon University
Monmouth, OR06-2022
High School Diploma -
Canby High School
Canby, OR05-2014
Skills
- Inmate management
- Conflict resolution
- Report writing
- Emergency response
- Surveillance monitoring
- Security procedures
- Interpersonal communication
- Time management
- Team collaboration
- Crisis intervention
- Behavioral observation
- Mental resilience
Timeline
Jail Deputy
Clackamas County Sheriff's Office
01.2023 - Current
Accounts Receivable Clerk
Captiol Auto Group
09.2021 - 08.2022
Correctional Officer
Oregon Department of Corrections
11.2020 - 09.2021
Administrative Specialist
Wilco
02.2017 - 11.2020
Bachelor of Science - Sociology
Western Oregon University
High School Diploma -
Canby High School
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